Customer Service Manager

Mark Ernest R. De Vera

*** **** ****** **** #**** San Jose CA 95123

408-***-****

Education:

Las Piñas National High School, Manila Philippines (Diploma 2008)

Las Piñas Tesda Manpower Philippines, Auto Mechanics (Graduated / C.N. 60580982)

Las Piñas Tesda Manpower Philippines, Ref & AC (Graduated / C.N. 1742-07-HVC-979)

Experience:

Jabil Circuit (2013-present)

Human Resources / Manufacturing Trainer

Manager: Melody Anderson 408-***-****

• Conduct classroom training and certification of DL employees

• Communicate and support manufacturing to meet customer needs

• Ensures training materials are aligning with actual job task and business practices and

maintains certification at least 3 positions within Manufacturing

• Conduct Interview Process

Thermo Fisher/ATR (2011)

Warehouse, Material Handler

Manager: Sophan Sieng 408-***-****

• Communicate and provide support to manufacturing to meet their daily schedules and

resolve discrepancies on materials

• responsible inventory accuracy

Solaria/Mainstay (2010-2011)

Soldering Tech

Manager: Viren Lal 510-***-****

• Soldering

• Building and creating solar panels

Target (2008-2010)

Sales Floor Supervisor

Manager: Chris Soto

• Interface directly with customers to provide assistance and resolve problems.

• Interview, orient and train employees

• Plano-Gram Trained and Lead supervisors meetings

Fry’s (2005-2006)

Sales Attendant

Manager: Mark Toling 408-***-****

• Cashier

• Telecom Sales and customer service

Jollibee Restaurant (2004-2005)

Host/Cashier

Manager: Susan Mateo 408-***-****

• Prepare food

• Team trainer

• Stocking products and inventory

• Telecom Sales and customer service

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