Customer Service Sales

Michael Ruderman

*** ******** **. *** ****, K aty,

TX 77450 Home: 832-***-**** -

*****************@*****.***

Sum

mary

Talented sales professional who effectively multi-tasks and balances customer needs with company

demands. E fficiently builds loyalty and long-term relationships with customers, while consistently

reaching sales targets.

Highlights

Trained in business development

Accomplished in relationship selling A pproachable

Team b uilding e xpert

Goal-oriented

Detail-oriented Team l eadership

Adept at closing sales Sales management

Proven sales track record

Accomplishments

Led sales team to grow revenue from year to year.

Spearheaded a remarkable “worst-to-first”

transformation. Successfully expanded account

base each year.

Full bonus 5 out of 6 year

Experience

Outside Service Sales

March 2008 to July 2 014

Konecranes

Houston, T X Surpassed

annual quota by 22%

Emphasized product features based on analysis of customers'

needs. Handled the highest volume account in assigned

territory.

Used networking opportunities to create successful, on-going business

relationships. Scheduled and attended at least 15 appointments per week.

Oustside Sales

October 2006 to March 2 008

Clockspring

Houston, T X

Daily cold calls to top level executives to increase

client base. Exceeded targeted sales goals

Answered customers' questions regarding products, prices and

availability. Emphasized product features based on analysis of

customers' needs.

General Manager

October 2001 to October 2006

Linens N Thins

Houston, T X

Completed a series of training sessions to advance from Assistant Manager to Store

Manager. Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures

and policies. Trained staff to deliver outstanding

customer service.

Worked closely with the district manager to formulate and build the store

b rand. Contributed to merchandising ideas at team sale meetings.

Opened a new store location and assisted in recruiting and training new staff.

General Manager

October 1998 to October 2001

Michael's Arts and Crafts

Austin, T X

Completed a series of training sessions for people skill training .

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Control P&L

Operation Manager(Assistant Store Manager)

October 1995 to October 1998

Lowes

Houston, T X

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Training manager for the District

Reorganized the sales floor to meet company demands.

Opened two new location

M.I.T. (manager in training)

June 1990 to October 1995

The Home Depot

Houston, T X

Delivered excellent customer service by greeting and assisting each customer.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Education

Associate of Science: Auto Cadd, 1 993

ITT Tech

Houston, T X, USA

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