Engineer Customer Service

Susan Pinkerton, RN, BSN

860-***-**** ***********@*****.***

Passionate about delivering patient centered health care in progression of a diversified

career across the areas of science, engineering, healthcare, wellness and fitness

Registered Nurse Monmouth Medical Center, Long Branch, NJ April 2013 -

Present

Experienced in Labor and Delivery, Triage, OR, PACU, High Risk Antepartum, Mother/

Baby, and Well Baby Nursery.

Performed initial triage and admission assessments, including cervical exams and

the application of internal and external monitoring devices, continuous interpretation

of electronic fetal monitoring strips, e ectively coached and monitored patients

through all phases of labor, completed initial assessments of neonates after delivery.

E ectively managed rapidly changing situations.

Performed duties of the circulating nurse during cesarean sections, tubal ligations

and cerclages.

Implemented protocol and policy utilizing nursing judgment, maintained and

updated patient charts, completed patient education and coordination of care,

e ectively communicated with other medical team members.

Recognized in Patient Surveys for Promoting High Levels of Patient Satisfaction

Completed Courses/Certifications: OR and PACU Training courses, OB-GYN

Essentials, High Risk Obstetrics and Lactation Courses

Certifications: ACLS, BLS, NRP, Basic Cardiac Rhythm, Fetal Heart Monitoring,

Intravenous Therapy

Nursing Synthesis Capstone Project Jersey Shore Medical Center, Neptune, NJ

August - October 2012

Progressed to providing full care of patients during this 180 hour one-on-one nursing

integration with sta nurse preceptor on telemetry/SICU/MICU/ED units

Utilized/Completed continuous bladder irrigations, tube feedings, wound care and

instruction/use of mini-nebulizers; participated in SICU/MICU care completing

neurologic assessments, utilizing ICP monitoring devices and caring for ventilated

patients; administered IV, IVPB, PO, SQ medications and monitored vital signs;

attended weekly rounds with an acute care nursing professor, presenting one to two

cases each week; charted medication administration and progress notes.

Recognized repeatedly for leadership excellence, professionalism, clinical skill and

rapport with patients and sta .

Volunteer, Medical Sta O fice and Emergency Department Ocean Medical Center,

Brick, NJ 2011 to 2012

Partnered with nursing sta in the delivery of patient care in a 45 bed ED Department

Participated in assessment of vital signs, heart monitor set up and ECG set up, and

unsupervised and highly rigorous upkeep of nurse station medical supplies. Assisted

with blood collection; transferred cultures for lab testing and retrieved drug orders

from pharmacy.

Transported patients throughout the hospital from triage to room upon admission,

to X-ray, CT and MRI.

Certified Personal Trainer & Cross Fit Fitness Instructor (Part Time) CrossFit,

Lorton, VA 2008

Designed innovative personal fitness training programs and conducted small-group

training sessions for adolescents, athletes, weekend warriors and geriatric clients for

this scalable fitness center.

Attracted new clients and maintained current enrollment through personal

engagement, motivation and support of each participant in the achievement of their

fitness and wellness goals.

Pursued and completed supplemental coursework in the areas of exercise

physiology, weight management, weight training and personal training.

Pharmacy Annex Volunteer DeWitt Army Hospital Pharmacy, Fort Belvoir, VA 2007

to 2008

Independently sought and earned Certified Pharmacy Technician designation in

order to provide the best service and knowledge in the delivery of patient care.

As a member of the pharmacy team, handled new and refill prescription requests

and ensured proper patient information and eligibility status was verified for prompt

processing of orders.

Assisted patients by providing information pertaining to their health plan coverage

and eligibility.

Consistently acted within the standards of ethics governing pharmacy practice and

confidentiality.

Registration/Admitting Specialist (on call part-time) Harrison Hospital,

Bremerton, WA 2000 to 2002

Performed receptionist, registration and other support duties for patient admissions,

inpatient services, surgery, pain clinic and pre-registration departments for this

regional medical center

Demonstrated exceptional customer service and worked e ectively with physicians,

patients, visitors, team members and other cross functional groups.

Achieved a 99% e ficiency rating for the recording of insurance information,

particularly Medicare and Medicaid, minimizing financial risk for services provided.

Achieved quick in-patient placement through expedient communication with all

department units.

Additional Healthcare Training

Pharmacy Technician, Rx Tech School, Denver, CO, 2006

Nutritional Consultant, National Personal Training Institute, Vienna, VA, 2007

Personal Trainer, National Personal Training Institute, Vienna, VA, 2007

Professional Engineering and Teaching Experience

Math Instructor City Colleges of Chicago, IL 1998 to 1999

Appointed by the program director of this adult education provider to deliver basic

math and algebra instruction to approximately 35 adults at Charleston, SC Naval

Hospital

Successfully created classroom instruction and work/study plans and tests in

compliance with curriculum requirements.

Process Engineer Pinova, Brunswick, GA 1996 to 1998

As primary technical resource for this manufacturer and provider of rosin and

polyterpene resin, guaranteed the safety and e ficiency of day to day operations for

clients such as Pepsi and Wrigley; dedicated to continuous improvements and

responsible for planning, directing, cost control and plant operations.

Built strong collaborative relationships with cross functional groups including

manufacturing, chemists, safety, laboratory, sales, scheduling and production.

Quickly learned technical intricacies of the manufacturing process and keenly

anticipated and thwarted problems by developing and implementing alternative

strategies.

Achieved optimal manufacturing operations through careful study, analysis and

adjustment of product formulations, resulting in reduced cycle time and improved

yield and quality hit rates.

Developed and implemented plans to resolve bottlenecks a ecting areas such as

processing, packaging time, and product quality.

Reduced fixed costs while ensuring consistent plant yield and output quality with

process improvements such as lab testing to determine feasibility of using less

quantities of substances in the manufacturing process, updating computers for tighter

controls, and seeking alternative suppliers.

Developed and authored the plant’s first user friendly standard operating procedure

manual with a “quick look” approach and provided training in all aspects of

procedures.

Process Engineer Technical Aid Corporation, Newton, MA 1995 to 1996

As contract engineer for Pfizer, Inc., a world-wide pharmaceutical company, ensured

for technical performance, timely product delivery and quality control of the surfactant

process.

Demonstrated excellence in quickly and productively assimilating into a new

organization and work process and establishing excellent rapport with cross functional

areas and peers.

Expertly resolved production roadblocks by engineering unique ways to reduce

downtime, costs; saved 8 -16 hours downtime per week by implementing high

pressure hydrogen valve washes, instead of valve replacements.

Provided in-depth technical leadership in defining, analyzing and documenting

corrective action for over 100 scenarios supporting HAZOP/process hazard analysis.

Sta Engineer EMCON, Wallingford CT 1994 to 1995

Sta Engineer Energy Investment, Glastonbury, CT 1993 to 1994

Education

Seton Hall University, South Orange, NJ Bachelor of Science degree, Nursing, GPA: 3.9

Accelerated Program Dean’s List, all semesters

Northern Virginia Community College, Annandale, VA Extended Learning Institute: 24

nursing pre requisite credits earned, GPA: 4.0

Ocean County College, Toms River, NJ 4 credits in Microbiology, GPA: 4.0

Villanova University, Villanova, PA Bachelor’s degree, Chemical Engineering

Technical Skills and Certifications

Microsoft Word & Excel PowerPoint Microsoft Certified Systems Engineer (MCSE)

Mac Book & iMac

Contact this candidate