Sales Customer Service
Resume:
Jeffrey L. Stevens
Orlando, Florida 32837
****************@*****.***
www.linkedin.com/in/jeffreylstevens
Management - Sales Management - Operations Management
Summary
. 20+ years experience in management, logistics, sales
and marketing
. Maintain current passport
. Capable of leading a team to successfully complete
any given task
. Able to project an industry trend to ensure
profitability
. Bilingual English and Spanish
. Monitor "after market" transactions to ensure
financial gain and customer satisfaction
. Maintain accounts on a worldwide basis
. Build relationships based on creating interest and
face to face meetings
. Ensure that all customers and prospects receive high
quality service
. Maintain contact with assigned accounts assessing
needs and concerns
. Implement customer relations strategies that solve
issues
. Create and provide merchandising collateral material
. Management style includes "talk the talk" and "walk
the walk"
. Continuously seek out new marketing techniques
. Lead in the development and implementation of
programs and product promotions
. Gather information required to produce sales within
the required timeframes
. Oversaw 42 lines of business and managed 16 sales
representatives
. Directed due diligence with international shipping
documents to meet foreign regulation
Industry Experience
Healthcare - Automotive - Pharmaceutical - Industrial - Department of
Defense
Experience
Regional Market Manager
03/2011 - 07/2013
Sysco IFG, - Plant City, Florida
. Presented new products to satisfy customer needs and demands
. Coordinated with vendors, manufacturers, purchasing, logistics,
transportation, companies and warehouses
. Process orders and markup products in accordance with company
guidelines
. Followed-up with customers to maintain accounts receivable standards,
addressed needs to ensure continued long term relationships and
monitor Key Performance Indicators (KPI)s, to insure best practices
and that customer service standards were met
Unrelated Employment 06/2006 -
07/2010
San Juan, Puerto Rico
Safety Kleen Systems, Inc. -
Manati, Puerto Rico 05/1988 - 03/2006
General Management 11/1991 -
03/2006
. Oversaw activities for business operations involving a portfolio of 42
different environmental services
. Directed and coordinated activities such as pricing, sales,
promotions, revenue forecasts, waste collection, transportation, and
waste management
. Reviewed financial statements, sales and activity reports, other data
such as KPIs to measure productivity and goals achievement and to
determine areas needing cost reduction and program improvement
. Managed staff, prepared schedules and delegated assignments
. Directed and coordinated the organization's financial and budget
activities to fund operations, maximize investments, and increase
efficiency
. Established and implemented departmental Policies & Procedures
. Determined staffing needs, interviewed, hired and trained employees
and oversaw personnel processes
. Complied with Federal Regulations (OSHA, USEPA, DOT) with respect to
services, transportation, and waste management
Technical Sales Representative
05/1988- 10/1991
. Contacted new and existing customers to discuss their needs
. Prepared sales presentations, negotiated and presented terms and
prices and other bid specifications
. Identified prospective customers using business directories and
developing referrals from existing clients
. Prepared sales contracts for orders obtained and submit orders for
processing
. Informed customers of estimated delivery schedules, service contracts,
warranties, and other information pertaining to contracted services
and products
. Managed remedial action projects, which included quoting, supervision,
transportation, reporting to Government Agencies and collections
Education
Microsoft Outlook Edition
Franklin Covey
Plant City, Florida
Project Management Professional Certification
New Horizons
Guaynabo, Puerto Rico
Bachelor of Business Administration in Industrial Management & Marketing
University of Puerto Rico
San Juan, Puerto Rico
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