Customer Service Food
Resume:
Brenda Lints
Whitesboro, New York 13492
Phone: 315-***-****
Cell: 315-***-****
E-Mail: *********@*****.***
Professional Summary
Focused cook and Coordinator?successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Talented Food preparation professional with 10+ years food service experience in all types of restaurant facilities. Hardworking Cook with 10+ years experience in high-volume restaurant facility.
Skills
ServSafe certification
Quick problem solver
Thrives in fast-paced environment
Committed team player
Courteous, professional demeanor
Flexible schedule capability
Liquor and smoking laws familiarity
Beautiful presentation of food
Strong attention to safe food handling procedures
Personable and affable
Schedule flexibility
Weekend availability
Willing to work late hours
Able to keep a clean and sanitary work station
Extensive food/beverage knowledge
Food regulation compliance
Meal preparation expertise
Food Standards enforcement
Able to handle food products frequently
Food preparation experience
Food safety certified
Honest, trustworthy and punctual
Management and leadership experience
Neat and clean in appearance
On time and reliable
Excellent multi-tasker
Able to work in continuously-standing position for four or more hours
Willing to work nights and weekends
Energetic, friendly and enthusiastic
Work History
August 2012 to 06/2014
Red Lobster New Hartford, NY
Alley Coordinator
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Developed and maintained positive working relationships with others to reach business goals.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Maintained complete knowledge of restaurant menu, including daily specials.
Consistently kept kitchen areas clean and free of debris and water.
Maintained high standards of cleanliness and sanitation.
Responsible for all garnishes for main courses, pasta, soups and potages.
Responsible for all garnishes for main courses, pasta, soups and potages.
Executed daily production lists and goals
Filled beverage and ice dispensers
Placed food trays over food warmers for immediate service
Trained new employees
Weighed and measured ingredients
Communicated with other kitchen team members to ensure food was prepared on time and correctly
July 2009 to December 2011
Hampton Inn Utica, NY
Breakfast Hostess
Led shifts while personally preparing food items and executing requests based on required specifications.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
Ordered and received bakery products and supplies.
Practiced safe food handling procedures at all times.
Prepared food items
Spoke with patrons to ensure satisfaction with food and service
Stocked service stations with items such as ice, napkins, and straws
Stocked, organized, and cleaned kitchens and cooking utensils
Swept and scrubbed floors
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Created and developed monthly rotation menu and daily cooked-to-order specials
Mopped floors and cleaned walk-in refrigerators and storage areas
Provided excellent customer service
Shopped for and ordered food and kitchen supplies and equipment
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service and exceptional hospitality.
June 2004 to April 2007
Dunkin Donuts Utica, NY
Shift manager
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Greeted each customer with friendly eye contact
Performed all transactions in a cordial, efficient and professional manner
Prepared daily food items, and cooked simple foods and beverages
Prepared food items
Trained, coached and mentored staff to ensure smooth adoption of new program.
July 2004 to February 2007
Denny's Diner Utica, NY
Prep Cook-Line Cook
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Verified proper portion sizes and consistently attained high food quality standards.
Led shifts while personally preparing food items and executing requests based on required specifications.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
Portioned, arranged, and garnished food, and served food to waiters or patrons
Prepared daily food items, and cooked simple foods and beverages
Prepared food items
Swept and scrubbed floors
Took food orders and relayed orders to kitchens or serving counters
Trained new employees
Education
1993 Oneida County Boces Utica, NY
GED
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