Customer Service
Resume:
DESIREE SUZETTE REAGAN
***.******@*****.***
EXPERIENCE
Darden Restaurants Knoxville, TN
Server December 2013 – Present
• Provides the customers with a pleasant dining experience and quality service.
• Conducts final check of food items prior to serving customers to ensure quality maintenance.
• Ensures the cleanliness of dining area and food items before serving.
LaGrange, GA
Team Roofing and Construction
April 2013 – August 2013
Direct Sales Representative
Consistently exceeded 150 door to door pitches weekly, earning recognition as one of top three
•
representatives based on volume.
Incorporated software application previously unused in lieu of paper records which reduced
•
reporting time by 97%, reduced follow up time by 75%, and reduced accidental revisit occurrence
to less than 1%.
Educated customers on product features, benefits and advantages while establishing rapport and
•
overcoming objections resulting in average sales of 15 per week.
Western Carolina University Cullowhee, NC
Peer Career Mentor August 2011 – May 2012
• Serves as a connecter between the student body and Career Services on campus
• Guides students towards needed information and encourages students to take further action
Amicorp Group Santiago, Chile
Intern March 2011 – April 2011
• Responsible for the collection of client accounts
• Translated financial documentation and information from Spanish to English
• Developed and administered presentation for the training of company employees
Discount Souvenirs Cherokee, NC
Manager January 2003 – December 2010
• Received payments, issued receipts and balanced cash
• Received and recorded hotel and cabin reservations and transactions
• Trained seven new employees including three foreign exchange students
• Responsible for pricing, ordering and attending trade show events
Southwestern Community College Sylva, NC
Peer Tutor August 2008 December 2009
• Worked with students one on one and in small groups of up to three
• Assisted students in subjects including accounting, personal finance and elementary
Spanish
LEADERSHIPS ROLES/AWARDS&CERTIFICATIONS
• Benjamin A. Gilman International Scholarship recipient
• Founder/President of the International People Club at Western Carolina University
• Secretary of the Finance Club at Western Carolina University
CRLA Level 1 Tutor Certified
•
EDUCATION
Western Carolina University Cullowhee, NC
Bachelor of Science in Business Administration in Finance Graduated: December 2012
• Minor: Spanish
ECELA Cuzco, Perú / Santiago, Chile
Study Abroad Program: Intensive Spanish January 2011 April 2011
Southwestern Community College Sylva, NC
Associate of Arts – College Transfer Graduated: December 2009
Contact this candidate