nurse/call center agent

HAZEL JOY V. CASTILLO

** *. **** ****** *** Francisco Del Monte Quezon City

091********

*******@*****.***

Professional Experience:

Employer: TELETECH Philippines

Nature of Business: BPO

Job Description: Customer Care Representative

Main Responsibilities:

Assisted customers with their queries and problems by phone and e-mail.

Established and maintained contacts with new and existing customers as per the direction of the

supervisor.

Forwarded important and serious matters to the seniors.

Transferred urgent calls to the required departments quickly and accurately.

Entered and updated new customer details in the customer relationship management software

according to administrative guidelines.

Employer: IBM Daksh - Philippines

Nature of Business: BPO

Job Description: Technical Support Specialist

Main Responsibilities:

Collected information through client phone calls to identify and report product problems.

Helped customers place new orders easily.

Ran routine phone troubleshooting and configuration

Provided business-clients with efficient support – Responded to phone calls, emails, and in-person

requests.

Academic Background:

Tertiary:

Our Lady of Fatima University

Bachelor of Science in Nursing

Marulas St. McArthur Highway, Valenzuela City

AY: 2006-2010

Secondary:

Don Alejandro Roces Sr. Science and Technology High School

Barangay Obrero St. Pantranco, Quezon City

AY: 2002-2006

Primary:

San Antonio Elementary School

Barangay San Antonio SFDM Quezon City

AY: 1997-2002

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