Customer Quality Assurance
Resume:
Mohammed Masihuddin
ACCOUNTING, AUDITING & BILLING OPERATIONS PROFESSIONAL
Stafford, TX
************@*******.***
OBJECTIVE
Accounting, auditing, & billing professional that is seeking a challenging position within a growing company that will utilize my knowledge and leadership.
SKILLS
• Siebel
• EDI
• SAP – FICO
• PeopleSoft Financials
• AS 400
• MS Word, Excel, Pivot tables, V-Look ups
• Coordinate monthly close process
• Maintain cash forecast
• Perform Balance reconciliations
• Account Receivable & Payable reporting
• Financial Statement, Variance Analysis, Fixed Assets, Budgeting, Annual Forecast
• Prepare GL entries
Work Style
detail-oriented, conscientious with the ability to efficiently prioritize and /or manage, multiple tasks, quickly establish rapport with persons from diverse backgrounds and at all professional level, can work equally well on an independent basis with little direct supervision, or in a leadership capacity, motivating and supervising others, computer literate.
Work Experience
SR. ADJUSTMENTS AND BILLING ANALYST
PULSE EFT Corporation - Houston, TX.
September 2012 to January 2013
(Worked on PeopleSoft)
Responsible for processing and validation of configuration changes for customer transaction routing, settlement, billing, and reporting. I worked across the organization with Sales, Account Management, Relationship Management, Billing Operations, Quality Assurance, and Business Technology to effectively prepare and execute configuration changes.
AUDIT CO-ORDINATOR & AP Reconciliation
Southwest Water Company - Houston, TX
March 2012 to September 2012
(Worked on SAP, MS Word, Excel)
Worked in collaboration with the Senior Rate Auditor in reconciling aged accounts' discrepancies between SAP batch reports and Accounts Payable ASCII files on daily basis and report to the Management. Customers' deposit reconciliation, auditing of customer’s contract accounts’ data input for verification purposes, Auditing of Account Receivable, Timely and error free completion of daily assignments.
BILLING ANALYST/BILLING AUDITOR/AUDIT CO-ORDINATOR
Reliant Energy - Houston, TX
September 2005 to July 2011 (Worked on SAP, Siebel, MS Word, Excel)
• Develop understanding of Reliant customer data and invoicing processes in order to
operate and make decisions accordingly.
• Develop understanding of utility tariffs, Public Utility Commission of Texas (PUCT)
Regulations, in order to effectively research and resolve customer issues and/or billing
errors.
• Develop understanding of the Reliant bill formats in order to quickly notice when/if
something looks incorrect and escalate accordingly.
• Validate billing accuracy for standard and complex products in daily bill audit process
focusing on attention to detail and quality.
• Employ analytical skills in correcting customer issues resulting from failed
transactions in SAP, billing or invoicing errors and exceptions, and issues such as
incorrect price calculation for C&I customers.
• Employ customer status reports to determine accounts currently due to be billed and
perform daily maintenance of status reports by updating status codes for issues impeding
billing.
• Manage and execute specialized and complex billing requirements for high profile C&I
customers.
• Audit all C&I special handled and first-time invoices for accuracy and presentation.
• Submit requests to the mail team in order to have the invoices mailed to the customer
timely.
• Collaborate with Marketing and Account Management to meet customer contractual
requirements.
• Interpret contracts to ensure customers are being billed according to contractual terms.
• Review daily SAP exception reports and resolve system generated errors in a timely
manner. Raise all errors and exceptions to the team lead or team senior.
• Review, research, and calculate adjustments to render corrected invoices to customers.
• Perform thorough and careful validation of code changes at Reliant and its third party
vendors when needed, communicating any and all potential problems that may appear as a
result.
• Provide timely and responsive resolution to other teams and departments for escalated
customer issues, escalating to lead or senior as required.
• Review daily EDI Reports and resolve system generated errors in a timely manner. Raise
all errors and exceptions to the team lead or team senior.
• Validate Rate Categories and customer information using Siebel.
Education
B. Com. (4 years Degree in Accounting) in Commerce
Osmania University - Hyderabad, Andhra Pradesh, India
January 1974
Additional Information
• High ethical character
• Excellent communication skills
• Excellent verbal and written skills
• High level exposure to middle management
• Results oriented
• Positive, Open and enthusiastic attitude
• Strong technical skills in accounting and finance
• Assertive, Good Interpersonal Skills & a history of success
• A perfectionist by nature
• A very good writer in order to handle the occasional administrative needs
• Have excellent work habits, including a willingness to work the hours necessary to get the job
done.
Contact this candidate