Customer Service Medical

Rebecca L. Rosales

*** *. *** ******, *** Jose, CA. 95112 408-***-**** ***************@***.***

EXPERIENCE

I have extensive experience and knowledge in a medical and hospital setting including the use of medical

terminology and direct contact with clients in a medical and hospital environment. I have experience in office

practices and procedures including reception, filing and the operation of standard office equipment. I have

knowledge of medical terminology, interviewing techniques, telephone courtesy, medical billing, computer

skills, and hospital admitting practices and I understand the purpose and use of International Classification of

Disease Standards. I type with accuracy and moderate speed. I organize and maintain accurate files and

records. I work effectively and prioritize conflicting tasks, sometimes in difficult and stressful situations. I

establish and maintain effective working relationships with all levels of medical, professional, administrative

and support personnel contacted in the course of work.

EMPLOYMENT HISTORY

Bay Area Paramedical Services,San Jose,California

December 2012-Current

SANTA CLARA VALLEY HEALTH & HOSPITAL SYSTEM, San Jose, California

November 2005 – November 2012

Medical Laboratory Assistant II (MLAII), Department of the Laboratory

MERIDIAN MEDICAL GROUP, San Jose, California

February 2004 – March 2004 (Externship)

Laboratory Externship

SANTA CLARA VALLEY HEALTH & HOSPITAL SYSTEM, San Jose, California

January 1997 – February 2004

Hospital Services Assistant II (HSAII), Mother Infant Care Center

SANTA CLARA VALLEY HEALTH & HOSPITAL SYSTEM, San Jose, California

January 1997 – October 1998

Unit Support Assistant (USA), Department of Labor & Delivery

CERTIFICATIONS/AWARDS

ISSUED BY SANTA CLARA VALLEY HEALTH & HOSPITAL SYSTEM:

5 Years of Service Certificate

Customer Service Award

Santa Clara County Bilingual Spanish Translator

EDUCATION

2003 - 2004 INSTITUTE FOR BUSINESS & TECHNOLOGY, Santa Clara, California

Laboratory Assistant; EKG Technician & Phlebotomy

1986 - 1987 SAN JOSE CITY COLLEGE, San Jose, California

General Education

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