Customer Service Representative

Kenesha Squire

**** ********* ********** *** **

JACKSONVILLE, FLORIDA, 32211

904-***-**** ********@*****.***

Work Experience

SUNRISE DISCOUNT BEVERAGE JACKSONVILLE, FL

Cashier March 2010 - Current

Receive payment by cash,credit cards, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods

Maintain clean and orderly checkout areas

ADVANCE AMERICA JACKSONVILLE, FL

Assistant Manager August 2008 - May 2009

Processed payday loans for existing customers

Collected on current, past-due, written-off, and sold accounts

Expedited deposits to the bank

Supervised a team of customer service representatives

Sold promotional products e.g. pre-paid Visa cards, etc.

CONVERGY'S JACKSONVILLE, FL

Benefits Specialist August 2007 - April 2008

Aided former state employees with Cobra health & supplemental insurance policies

Provided active state employees & retirees with navigational asst. on website(s)

Trained other benefits agents

Notated calls received through call center in note tracking system

Processed reinstatements for both health & supplemental insurance policies

SHELL-FIRST COAST ENERGY JACKSONVILLE, FL

Customer Service Representative March 2003 - June 2008

Utilized sales techniques to maximize profits

Greeted customers uoin arrival.

Described merchandise and explained use

Answered questions regarding the store and its merchandise.

Stocked inventory and ordered new stock.

TACO BELL JACKSONVILLE, FL

Customer Service Specialist June 2000 - March 2003

Cross-sold promotional sale products

Prepared food and assembled orders

Trained new employees on front line and register

Totaled customer bills and received payments

Took customer orders and expedited them to assembly areaEducation

ROBERT E LEE JACKSONVILLE, FL

FLORIDA STATE COLLEGE AT JACKSONVILLE JACKSONVILLE, FL

Associate's Degree, May 2014

FLORIDA STATE COLLEGE AT JACKSONVILLE JACKSONVILLE, FL

Business Supervision and Management, Bachelor's Degree Candidate, Dec 2015

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