Customer Service Sales

BRYAN SUMBERLIN

* ** * ***** ***** Rd, L ewisville, T X 7 5067 C: 817-***-**** b *************@**.***.***

Objective

To use my skills, experience and adaptability to obtain IT position where I am constantly challenged. My

greatest strength is my ability to walk into a new environment and be functional immediately. Determined to

resolve all business challenges by assimilating and analyzing the issue and resolve the problem to achieve

business success.

Summary of Qualifications

Proficient MS Office(Excel, Access, Document

Exceptional leaderships, organizational,

oral/written communication, interpersonal

Connection, Outlook), CAS, SQL Server, TMO

and ODE. analytical,and problem resolution skills.

Quick study, with an ability to easily grasp and

Solving complex Hardware and Software

related issues.

put into application new ideas, concepts,

methods and technologies.

Proven ability to identify, analyze and solve

Developed new quality standards for better

problems. quality performance and reliability.

P rofessional Experience

Product Support Analyst

12/2012 to C urrent

N ationstar Mortgage

L ewisville, TX

Utilize Collateral Analyst System for defining data quality checks, data exceptions, exception reporting,

data mapping and data scrubbing to make sure of data excellence with CAS SQL type statements.

Act as a single point of contact between Project management and appropriate IT groups from solution

planning, solving to fulfillment using TMO, Blitzdocs, Quantum, ODE pricing engine, credit and flood

interfaces.

Investigate and troubleshoot data problems within trade files and make sure that the system and data

requirements are met.

Developed monthly performance reports and data reports to upper management using MS Excel, SQL,

Citrix and Windows.

S alesman

03/2011 to 12/2012

M iller of Denton

D enton, TX

Selected and streamlined bar products based on analysis of consumption of sales, resulting in superior

inventory and selection for guest.

Trained new employees on company customer service policies and service level standards to maintain

as the leading beer distributors.

Achieved 90% of quota within the first year as a Salesman; received Achievement Award.

Consistently oversaw inventory control, ordering, storage management and site monitoring.

Education

M asters : B usiness Administration Information Technology Management

Florida Institute of Technology

Melbourne, FL

Expected Graduation: 12/2015

B achelors of Science: Criminal Justice Real Estate

University of North Texas

Denton, TX

12/2012

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