Sales Project Manager

EDWARD PALM, JR.

Mobile: 805-***-**** or 805-***-****

************@*****.***

PROFESSIONAL EXPERIENCE

ABM Onsite Services ~ Commerce, CA

Contract: Judicial Council of CA, Administrative Office of the Courts (AOC)

District Manager, 09/11 to Present

• Joined ABM Onsite Services as the District Manager assigned to District 21 – The counties of

Los Angeles (interim), San Luis Obispo, Santa Barbara, Ventura and Kern. Conduct collaborative

planning and directing for all on-site Facilities Operations staff and contracted services engaged in

managing and maintaining 128 Court facilities totaling over 8 million square feet with an annual

operations budget totaling over $6.5 million dollars. Primary goal is to ensure the alignment of

Facility Management priorities with those of the Regional and Superior Court administration.

Selected Contributions:

• Establish and maintain productive working relationships with those contacted in the course of the work

including members of the Judiciary, members of the public, allied members of federal, state and local agencies,

staff members and vendors which include bargaining unit employees.

• Contract with outside vendors, including obtaining RFPs or bids, securing drafting contracts for approval,

invoice capture and approval, monitoring of contractor performance and approving payables.

• Monitor on-site construction vendors for compliance with approved plans and perform punch list for project

coordination and completion. Proactively capture and register Facility Modifications on behalf of the customer

following guidelines dictated by the Fixed Firm Price contract.

• Perform property management responsibilities for all ABM and AOC owned property.

• Ensure effective and efficient implementation of the contract (Cost Plus, Fixed Firm Price and JOC)

requirements down to the individual job and facility level while achieving SLA’s and KPI’s monthly.

• Manage day to day facility activities for all site locations; including space planning, work stations set up and

work environment upkeep, building repairs and maintenance, renovations and landscape services.

• Provide objectives, evaluate performance and give interim and annual performance reviews of direct reports.

Stress the importance of compliancy with company personnel policies and applicable laws. Direct reports include

Area Managers, Site Leads and Building Engineers.

• Maintain facility compliance with CAL/OSHA, ADA, Fire Department, DOR, DOL, other funding and

referral agents as projects dictate.

• Expert implementation and administration of web-based Computer Aided Facility Management (CAFM)

system.

Judicial Council of California, Administrative Office of the Courts (AOC) ~ Santa Maria, CA

Office of Court Construction and Management, Area Facilities Analyst, 06/11 to 09/11

Joined the Administrative Office of the Courts - Facility Modification Unit (FMU) in 2011 as the SRO

(Southern Regional Office) FMU Area Facilities Analyst assigned to District 21 - The counties of Santa

Barbara, San Luis Obispo, Ventura, Inyo and Kern.

Selected Contributions:

• Collaboratively planned and directed all on-site facilities management staff and contracted

services engaged in managing and maintaining Court facilities.

• Ensured alignment of facility management priorities with those of the Regional and Superior

Court administration.

• Performed complex and specialized work associated with building maintenance and facility

management services including procurement, contracting, grounds management and maintenance

services for the Judicial Branch at designated Court locations.

• Implemented strategic operational plans consistent with codes, regulations, guidelines and

industry standard practices.

T-STARR CONSTRUCTION COMPANY ~ Lompoc, CA

Project Manager, 09/07 to 06/11

Maintained daily communication with construction crew, client, 3 rd party vendors and subcontractors to

ensure timely completion of projects and deliverables. Fostered an efficient working environment while

following regulated CAL/OSHA and ADA requirements for each project.

Selected Contributions:

• Performed project quantity takeoffs, prepare bid prices, submittals, negotiate contract changes,

manage subcontractors, oversee work crews, enforce jobsite safety, complete all contract closeout

activities and provide warranty services follow up as required.

• Managed Pre-Construction design reviews, field inspections, prepare daily reports of contract

progress, coordinate with all regulatory agencies, prepare Scope of Work documentation, review

contractor cost proposals and assist in negotiating contract changes.

• Maintained historical sets of drawings, sub-trade bidding, bid evaluation, budget tracking and

analysis as well as process change order requests.

• Secured subcontractors, vendors and day laborers (following Davis-Bacon compliancy

guidelines) for each project undertaken.

• Performed Quality Assurance for all T-Starr Construction projects at Vandenberg Air Force Base,

CA.

• Complied with all CAL/OSHA and ADA requirements as it pertained to employees and facilities

on each project.

DirecTV ~ El Segundo, CA

Sales Operations Coordinator/Analyst, 12/99 to 08/07

Previous Positions: Retail Services Rep Sr., 10/98 to 11/99

Advanced to the role of Sales Operations Coordinator/Analyst in which I maintained the DirecTV Key

and Telco accounts. Delivered key data analysis and reporting for the Retail, Commercial and Telco sales

divisions providing customer retention and churn for DirecTV subscriber sales across all channels.

Selected Contributions:

• Sales Operations Technical Support ~ Provide company-wide technical support and guidance for

benefits and use of the Retailer Web Site. Maintain enhancements and capture functional

requirements for Sales Ops., Strategic Markets, Distributor Group Sales and Commercial teams for

future iterations of the Retailer Web Site. Log Help Desk Tickets, troubleshoot problems and solve

outstanding issues as escalated through Retail Services Call Center.

• Coordinated weekly meetings to define Functional Specification Documentation as it pertains to

continued testing, training, development and QA of the Retailer Web Site.

• Provided Key/National Accounts with weekly sales reports. Provide sales reports as requested by

dealers and regional staff.

• Escalation point person for the Sales Operations team providing guidance for issue resolution

including training for the Retailer Web site and all other internal systems used by team members.

• Researched customer/dealer accounts, report creation, training of fellow staff/dealers and

represent Sales Operations at national consumer electronic and broadcasting events for various

products.

• Researched and resolve payment discrepancies on behalf of DIRECTV and dealers as well as

participate in the development/implementation of departmental policies and procedures for new staff

and dealers.

AREAS OF EXPERTISE

• •

Customer Satisfaction Facilities Management

• Project Management

Enhancement • Data/Sales Analysis

• Complaint Handling &

• Front-End Supervision • Order Fulfillment/B2B Web

Resolution

• Teambuilding & Development

• Retail Operations

Training Support • CAFM (Computer Aided

Management

• Contract Management Facility Management)

EDUCATION AND TRAINING

University of California at Los Angeles, Los Angeles, CA, 08/86 to 05/92

BA of Sociology (12 credits remaining/in progress)

Professional Development Coursework Completed, 09/92 to Present

Over 400 hours of Professional Development Coursework completed in the areas of Safety, DOJ/FBI

security clearance, CAFM expertise, eGordian (JOC), ADA compliancy, Preventative Maintenance,

CAL/OSHA requirements, Human Resources, CEQA, Real Estate Law, JIT Delivery, State/Local Code

Compliance, Energy efficiency, LEED Accreditation (in work).

Contact this candidate