Customer Service Representative

Jiquinthia Daniel

**** ******** **., *** * * Marietta, GA 300**-***-*** 7620 ********@*****.***

Objective

Seeking a position where strong personal skills and high energy can be applied to benefit good company growth and

success.

Education

Phoenix University, Atlanta, GA

Bachelors of Science in Business

Expected Graduation Date: February 2017 GPA 3.4/4.0

Hardaway High School

High School Diploma, May 2009

Work Experience

Charkaye’s Creative Designs (April 2005 April 2009)

Personal Assistant

● made travel arrangements

● organized events/engagements

● ran errands, managed appointments or calendars

● made reservations, placed orders, answered/returning calls, and many other similar administrative, clerical and support

duties

Kilwins Atlantic Station, Atlanta, GA (May 2010 February 2013)

Sales Associate

Provided excellent customer service and resolved customer complaints

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Managed cash handling procedures

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Offered high standards of service by assisting customers in finding solutions to their problems

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Maintained up to date knowledge of products and services in order to promote same to customers

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Understood all the responsibilities at work place including safety

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Assisted other co workers in understanding work place procedures and products

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Answered phone calls and assisted customers with anything needed

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Verizon/ ATT Wireless Kennesaw, Ga (February 2013 Present) Customer Service Representative

● Served customers by providing product and service information resolving product and service problems.

● Attracted potential customers by answering product and service questions suggesting information about other

products and services.

● Maintained customer records by updating account information.

● Resolved product or service problems by clarifying the customer's complaint determining the cause of the problem

selecting and explaining the best solution to solve the problem.

Prepares product or service reports by collecting and analyzing customer information.

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Technical Skills

Cross platform expertise (Win/Mac)

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Proficient in Microsoft Office (Word, Power Point, and Excel), Adobe Photoshop, Illustrator

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Trained in using POS systems

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