Customer Service Sales
Resume:
Glen C.L. Williams
New York, New York 10075
Home – 206-***-****
Email - ****.*.*.********@*****.***
Objective
Professional in property management seeking a challenging position in a company that allows me to utilize my skills, knowledge,
and experience to accomplish a common mission.
Qualifications Summary
Extensive knowledge of principles and practices of property management.
Strong ability to negotiate and develop relationships.
Skilled at communicating effectively, assigning and supervising the work of others.
Ability to produce high quality work and meet deadlines in a fast-paced, high-volume environment.
Consistent above average reviews.
Solid organizational and time management skills.
Education and Awards
Bachelor of Science, International Business Management – FMU
2014 - New York State Real Estate License
2010 - Salesman of the Year
2009 - Thinking outside the Box
2008 - Customer Service
2007 - Salesman of the Quarter
2006 - Rookie of the Year
Property Manager - November 2012 - April 2014
Plymouth Housing Group
Seattle, Washington
Managed 4 properties with 400 units. Worked to keep the buildings in a clean properly working condition to ensure tenant
retention to protect our operating budget and the company’s investment.
Manage the marketing/leasing staff to ensure that management's goals are met
Responsibilities include: Performing employee evaluations, evaluating credit and rental history of all new applicants,
verifying all income and assets of applicants to ensure they met the resident selection criteria and qualify according to
the tax credit program guidelines, reviewing rental applications for approval or denial, and solving employee and
resident issues.
Active in coding invoices and entering into the accounting system for payment, posting all journal entries and preparing
bank deposits, and processing security deposits.
Responsible for all on-site collections, filing the necessary legal documents for non-payment of rent, and appearing in
court for all legal matters.
Ensure all maintenance is performed in a timely manner, respond to work orders within 24 hours.
Solicit and evaluate bids for contract services.
Make recommendations for renewal and/or termination of vendor contracts.
Submit weekly payroll documents and the required financial and occupancy reports to senior management, owners and
board members.
Reduced unit turn times by 66%
Manage approved budget with monthly variance reporting, responsible for procurement, rent loos reporting, monthly as
well as annual financial reporting, and annual capital needs proposals.
Designed weekly ads to drive traffic, weekly traffic reports, and monthly occupancy reports.
Attend monthly meetings and problem solve with the Seattle Police Department.
Heavy tenant commination via email, phone or in person.
Unit price setting, unit incentive creation and setting discounts.
Senior Sales and Marketing Manager - July 2007 – November 2012
Veridian Cove
Seattle, Washington
Worked between Corporate VP and buyers to ensure customer satisfaction while identifying opportunities to maximize profit for
Macquarie’s investment.
Managed and maintained day to day operations to ensure our investment and the buyer’s expectations were met. .
Liaison between venders, contractors, construction crews and CVP of Macquarie.
Received, coded and submitted AP invoices to ensure on time payment to venders and to ensure applicable discounts
were received and applied.
Received and responded to all concern forms within 24 hours of receipt and hopefully resolve the tenant issue.
Weekly property walk through and recorded corrective action items needing attention.
Worked with buyers and recorded punch list items, scheduled and assisted work crews to turn units as quickly and
efficiently as possible to ensure a higher return on each unit.
Manager sales, leasing and lender teams in one office.
Office supply, building supply and grounds supply ordering.
Responsible for weekly pending report, competition report and closing report. These report was presented to the CVP
on a weekly basis and the HOA board on a monthly basis.
Prepared meeting agenda and led the weekly meeting with all staff members, CVP and board.
Requested all condominium certifications, insurance binders or public offering statements and prepared the condo
questionnaire on all pending sales.
Appropriately prepared, monitored and maintained all purchase and sale agreements and or leases.
Gathered loan documents for lenders/bankers, delivered resale certificates, public offering statements and insurance
binders.
Handled earnest money or security deposited funds.
Worked closely with all board members to ensue my team and I were performing to the standards of the HOA.
Interviewed and hired sales and leasing teams as well as managed their day to day activities. .
Prepared same month, short term and longer term payment plans.
Prepared and presented annual capital needs
Prepared monthly accounting reports and present to the CVP and president of HOA
Unit pricing, incentives, placing units on sale to move the product.
Sales & Project Manager I August 2004 – June 2007
Diversified Mortgage Consultants
Tacoma, Washington
Worked directly with customers to find specific, buildable vacant land.
Assistant to the Director of Operations and directly supervised the successful completion of 15 community projects;
Scouted for suitable locations, compiling and presenting reports on market feasibility studies, build-out costs and P&L
opportunities for potential customers;
Conducted onsite building walk-throughs and monthly new homeowner orientations;
Achieved 100% of bonus potential each year;
Recruited 33% new business through networking events and referrals;
Fostered and maintained positive relationships with subcontractors, construction crews and homeowners;
Consistently took on new responsibilities increasing my knowledge and value to the organization.
Contact this candidate