Customer Service Data Entry
Resume:
Rochester, NY
****6
Luis Colon
Objective
To obtain a challenging administrative position
Experience utilizing my skills and offering opportunity for
professional growth.
Xerox
2014 to Present
Customer Service Rep
Rochester, NY
Navigate through multiple computer applications
with speed and accuracy. Work with customers to
resolve billing inquiries.
Provide troubleshooting assistance to customers
with technical issues on their wireless device.
Accept and implement coaching and feedback in order
to achieve individual and team performance goals.
Maintain a high level of world class customer
service/professionalism to a wide range of
customers. Recommend products that best suit the
customer's wireless requirement. Read and interpret
documents such as procedure manuals, work
instructions and software manuals.
Rochester General Hospital
2013 to 2014
Access Associate
Rochester, NY
Prepare patient charts for physicians. Check-in
patients collecting forms needed to complete their
files. Answer phones and schedule patients for
doctor visits. Prepare requisitions for patients
who need x-rays and lab visits and assisting with
Spanish speaking patients using my interpreting
skills.
RIT
2008 to 2013
Admissions Asst.
Rochester, NY
Processing of applicant application fee payments
and accepted tuition deposits done online, over the
phone with a credit card, checks mailed in, wire
transfers, and processing refunds when needed.
Answering parent and student inquiries over the
phone and via email. Maintaining and distributing
inventory files for prospective student mailings.
Assisting Admissions Counselors and Directors with
special events done on campus for incoming and
prospective students.
ConServe
2007 to 2008
Debt Counselor
Rochester, NY
Collection of educational loans owed to the federal
government using an automated dialing system.
Utilization of skip-tracing systems to research
customer background and paying ability.
Representing the company in a professional manner
while working in a team driven atmosphere.
Dynamic Communications/Interpretations
2007 to 2007
Spanish Interpreter
Rochester, NY
Provide interpreting services for area businesses.
Translating from Spanish to English, assisting with
the completion of medical documents. Maintaining
confidentiality on a professional level.
McAlpin Industries
1999 to 2007
Inventory Clerk Group Leader
Rochester, NY
Assist supervisor with hiring and terminating
decisions. Cross train new employees. Computer
entry for reports, production items, shipping,
inventory and scheduling incoming work. Maintain
computerized inventory of all parts, supplies, and
products. Answer multi-line phone and operating
heavy machinery to load and unload trucks.
Emanuel Christian Church
2001 to 2007
Treasurer
Rochester, NY
.1 Accounting Duties
.2 Monthly Bills
.3 Prepares Deposits
.4 Generates Reports
.5 Budgeting
.6 Facilitates Fund Raisers
.7 Sunday School Teacher
.8 Bilingual Interpreter
McAlpin Industries
1994 to 1998
Inventory Clerk
Rochester, NY
.1 Maintain Inventory and Schedules
.2 Daily Cycle Count
.3 Answer phones, Data Entry
Monroe Community College Student Aid
1998 to 1999
Student Aid (P/T)
Rochester, NY
.1 Assist Students with Questions on Aid, Billing,
and Registration
.2 Delivered Mail to Other Departments
.3 Assist fulltime employees with special projects
.4 Data Entry
Monroe Plating (Division of McAlpin Industries)
1989 to 1994
Customer Service Clerk
Rochester, NY
.1 Book Keeping, Data Entry
.2 Invoicing, Answer Phones, Filing
Marine Midland Bank
1987 to 1989
Teller
Rochester, NY
.1 Teller Duties
.2 Back up Supervisor Responsibilities
.3 Data Entry, Filing
Education
Certificate of Supervision
2007
Rochester Business Alliance
Rochester, NY
Monroe Community College
2000
Liberal Arts
Rochester, NY
Franklin High School
1988
Business Diploma
Rochester, NY
Skills
.1 Excellent Organizational Skills
.2 Strong Team Leader
.3 Strong Interpersonal Skills
.4 Computer Proficiency
.5 Fluent in Spanish
References Available upon request
.
Contact this candidate