Customer Service Sales

CURRICULUM – VITAE

YOGESH MALHOTRA

Date of Birth: 5th April 1980

Address: SRS Pearl Floors,

P1/3B, Sector - 87, Greater Faridabad

Faridabad (Haryana) Pin: 121002

Mob: 971*******

E-mail id: ********.*******@*****.***

CAREER OBJECTIVE

Quality Analyst having team handling, training and MIS Reporting experience of over 6 years

is Aiming to achieve the best in personal growth and growth of the organization by being a

team player and taking a pragmatic, practical and positive approach and creating a

Professional and ethical environment

VISION

To achieve Targets and focus on growth and maintain an optimum balance between ethics,

practical and professional aspects

PERSONAL PROFILE

Target Oriented and Aggressive

Excellent communication skill

Trustworthy & energetic

Leadership charisma

Creative & Devoted

Enthusiastic & Optimistic

ACADEMIC QUALIFICATION

B.COM in the Yr. 2013 from Mahatma Gandhi University

XII in the Yr.1996 - 97 from Maharashtra Board

X in the Yr.1994 - 95

Computer Literacy - Working Knowledge in Windows environment

Certified in Basic Excel

PROFESSIONAL EXPERIENCE

From March 2009 to Till Date

Working with ELI Research Pvt Ltd

Working as a Quality Analyst from Nov’ 2013

Job Profile

• Call, Email and Chat Auditing

• Auditing soft/sales skills

• Highlighting Areas for improvement in sales and achieving revenue growth month on month

• Providing timely feedback

• Conducting trainings sessions

• Preparing individual performance reports

Worked as a Sales Verifier (Compliance Analyst) with ELI Research Pvt Ltd since Nov’

2009 till Oct’ 2013

Job Profile

• Verifying & Reporting sales

• Preparing CRM Based reports

• Preparing of Monthly Verification Statistics

• Preparing SPH & ROI Reports

• MIS Reporting

Also, worked as a Process Associate with ELI Research Pvt Ltd since Mar’ 2009 till Oct’

2009

Job Profile

• Sales – Meeting monthly sales Targets

• Customer service – Providing Highest Quality Customer Service

• Quality on calls – Maintain call quality

From Sept’2007 to Feb’2009

Worked as a Sr. Customer Care executive with “VSK Technologies Pvt. Ltd”

Job Profile

• Sales – Meeting monthly sales Targets

• Customer service – Providing Highest Quality Customer Service

• Quality on calls – Maintain call quality

Signed,

Yogesh Malhotra

Contact this candidate