Administrative Assistant

OBJECTIVE:

Looking for a long term position where I can use my skills and hard-working

ability to benefit my employer and be of service to others with the

opportunity for advancement.

WORK HISTORY:

Administrative Assistant/Receptionist Sept.

2009 - Present

City of Richmond (Employment & Training Dept.)

Richmond, CA

Duties implied: Open RB reception areas in the morning i.e., turn on

lights, allow clients/students in building, etc. Close curtains, double

check all doors and windows at the end of the day and lock up facility.

Complete request by greeting persons entering establishment or on the

telephone by determining nature and purpose of visit/call, and refer

inquiries or escort persons to specific destinations. Have people sign in

on log when entering establishment. Operate multi-line phone calls. Answer

or transfer calls, take messages, periodically check voice mail messages

and return calls in a timely manner. Provide information on classes,

programs and scheduling appointments. Call to invite clients/students for

info sessions and orientation. Coordinate, organize, and schedule

orientations and interview process. Read and interpret procedures, policies

and rules in recruitment session. Make reminder phone call appointments.

Call clients/students for follow-ups after completion of the program. Enter

follow-up, updates and case manager notes into database system. Enroll and

exit clients as requested by managers and supervisor. Gather and copy

client/student confidential documents for case manager files. Maintains

customer confidence and protects operations by keeping information

confidential. Assist client with full explanation and filling out

documents, forms, policies and contracts. Individually counsel clients

offering guidance, support, recommendations, advice, personal growth and

encouragement. Transmit information or documents to staff, using computer,

mail, or facsimile machine. Keep equipment operational by following

manufacturer instructions and established procedures. Enter JTA/VOS data

and codes into the cities database system of important confidential

information of clients/students. Assemble, organize, and review documents

and folders. Organizes work by reading and routing correspondence;

collecting information, and organize file system. Store/record files in a

neat alphabetic order. Pick-up/drop-off files to East Bay YouthWorks when

assigned. Assist teacher with YouthBUILD program when needed. Create

resumes, cover letters, follow-up letters, and certificate of completion of

program for students. Assisted co-works and staff members as needed.

Coordinate main conference room and efficiency room calendars. Handle staff

sign-in/out time sheets. Train new interns on usage of data base system and

how to properly use office equipment. Accept and sign for FedEx, UPS & USPS

deliveries. Work overtime when necessary. Maintain office supplies

inventory by checking stock to determine inventory level; anticipating

needed supplies; placing and expediting orders for supplies, and verifying

receipt of supplies. Check, create and record reports. Create invoices for

case managers and timesheets for interns in the department. Maintain

department schedule by maintaining calendars for department personnel;

arranging meetings, conferences, teleconferences and events for city

managers, staff members, council members, city mayors, vice mayors and the

secretary of state when visiting. Help manage tours for potential partners,

visitors, clients and their families. Receive a promotion within my first

years of working.

Admin Summer Internship June 2009 -

Aug. 2009

Solar Richmond Richmond, CA

Operate office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and handle submittals and transmittals.

Facilitate meetings. Answer telephones, direct calls, and take messages.

Compile, copy, sort, and file records of office activities, and other

activities. Perform administrative support tasks such as proofreading,

transcribing handwritten information, and operating calculators and

computers. Maintain and update filing, inventory, mailing, and database

systems, either manually or using a computer. Review files, records, and

other documents to obtain information to respond to requests.

Cashier/Cook/Supervisor Jan.2003 -

Jan. 2009

H. Salt Esquire Fish & Chips

Richmond, CA

Duties implied: Greet customers entering establishments. Operate cash

registers to compute and record sales. Receive payment by cash, credit card

or debit cards. Responsible for opening/closing store, store set-up and

clean up, food preparation, prepare a variety of foods according to

customers' orders or instructions, following approved procedures including

wash, peel and/or cut various foods to prepare for cooking or serving.

Place food trays over food warmers for immediate service, or store un-

cooked food in refrigerated storage cabinets. Package take-out foods and

serve food to customers. Also responsible for cooking and handled fryer,

mixing ingredients to make batter for cooking, customer service, taking

customer orders (phone/counter), Inventory/Stock and cashiering/ balancing

of cashier drawer. Inform manager when supplies are getting low or

equipment is not working properly. Supervise and train all new employees.

Create work schedules and enforce policies and procedures. Receive two

promotions while working for this company.

OTHER SKILLS:

I have excellent critical thinking skills/ math skills and strong problem

solving skills. I have the ability to work well under pressure and handle

last minute changes in a fast paced environment. I'm extremely organized

and detail orientated. I enjoy helping people to the best of my ability.

I'm accustomed to multitasking and handle more then one assignment at a

time. I have a lot of patience and am passionate about the job at hand. I'm

responsible, energetic and dedicated. I am determined to completing all

assignments given by or before its due date. I'm a positive and productive

employee and I work well with the public. I have good leadership skills,

and respectful professional demeanor. I'm computer literate, extremely

patient, and an excellent communicator. I'm willing to learn and accept

constructive criticism to help me progress. I enjoy contributing to a team

effort and creating a good working environment. I also enjoy helping others

and using my mind to unscramble or fix things. I have time management

skills, computer skills, and Microsoft office 2010 skills including:

Microsoft word, Excel, PowerPoint and Outlook, customer service, behavioral

skills, communication skills, public speaking skills, problem solving

skills, and leadership skills. In addition, I also have mathematic skills,

management skills, organization skills, soft skills, personal skills,

teamwork skills, transferable skills, and administrative reading/writing

skills, reporting skills, supply management and scheduling skills.

West Contra Costa Adult Education

Awarded Diploma

W.C.C.A.E. - Computer Skills for the Business Office

Awarded Certificate

Contra Costa College: Nursing Program Jan.

2009 - June 2009

. Certified Nursing Assistant Awarded

Certificate

. Home Health Aide Awarded Certificate

. CPR certified Awarded

Certificate

. Perfect Attendance Awarded

Certificate

Contra Costa College: Dean's List Awarded

Letter

Contra Costa College - A.A. Degree In

progress

. Liberal Arts: Social & Behavioral Science- Interdisciplinary Studies

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