Customer Service Medical

*** *. **** ** #*** Phone 786-***-****

Hollywood, FL 33021 E-mail:

***********@*****.***

Johanna Polanco

Objective Detail oriented and quality focused professional trained in

medical administrative support. Highly experienced in

posting deposits/ payments and reconciling accounts with a

high degree of accuracy.

Education

Associate of Applied Science Degree in Health Information

Skills

Technology. (RHIT)

Devry University, Alpharetta, GA

Health Information Management Skills:

Insurance Verifying

Medical Billing and Coding

Health Insurance and Reimbursement

Medical Terminology

Clinical Compliance

Effective Medical Records Management

Quality Control

Technical Skills

Word, Excel, Access and PowerPoint

EMR, OTG

GMED

INTERGY

MED-MNGT

MEDTRAC

PATIENT MANEGMENT

CPR +

Languages Fluent in English and Spanish

Work experience

UNIVITA Current-

Patient Service Representative

Provided customer service support in the

•

administration of the Long Term Care insurance

Managed all inbounds call

•

Process all refill orders, and enter all paient

•

demographics

Updating proprietary databases and record

•

information in the proper locations.

Interacting with insurance representatives, financial

•

representatives (agents), and policy holders

Bullet Line Jan-2008 Mar-2011

Customer Service Professional:

Handled high volume of calls daily with 90% accuracy.

Assisted Elite customer with placing orders; verified art work

and made payments.

Suggested new products for sales incentive with 100 %

achievement.

Georgia Urology Pediatrics July-2006 Dec- 2007

Intake Coordinator:

Entered demographic information into EMR system.

Responsibilities included Scanning and Indexing.

Collected orders and match with reports according to date

and service.

Scanned reports and original orders into B-scan system

(OTG).

Index report into B-scan system (OTG).

Roswell Medical Center August-2004 June-2006

Sr. Patient Registrant:

Worked on the processing of legal documents; verified

patient Insurance.

Processed Medical Billing, preformed quality analysis,

research and reimbursement.

Completed patients request for medical records and

forward to HIPPA department.

Processed and send daily deposits to Medical Finance.

Ensured clinical compliance efforts and implementation of

regulations (HIPPA) to support privacy and security of patient

information.

Worked to ensure that reporting and quality of information

supports patient safety.

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