Customer Service Manager
Resume:
Ariel M. Ramirez
Las Vegas Nevada
Updated june 30th 2014
Objective: Seeking employment where I utilize my work experience, learn and improve my skills, while
providing an excellent attitude and experience for all around me.
Skills
• Customer service - Greet and served customers in fast Hotel Resort industry
• Assist the Front Desk agents in checking in guests to provide prompt service
• Answer phones:
-taking food orders (room service)
-room amenity requests and logging into Guestware
-providing information on hotel and locations around Las Vegas
-directing calls to appropriate extensions
-problem solving guest issues
-altering, confirming, and canceling reservations to guest needs
• Provide Casino guest with Casino related information:
-Buffet menu and prices
-Bingo information
-Slot tournaments
-Casino host schedules and numbers
-Direction guest to casino reservations line for casino rate rooms
• assist guest with directions to Resort and nearby locations
• Upselling rooms for a discounted price
• Assist guests with accounting issues
-researching unknown charges
-gathering guest information to locate possible charges
-eliminating possiblities
• Email or fax guest invoices to guest
• Work with hotel programs such as PMS (property management systems), Guest ware, and Microsoft
word
• Handled cash and balanced cash drawer
• Deliver amenities to guest rooms so that all guest receive items in a timely manner
• Worked with fellow peers creating a positive work environment
• Maintain a Clean and organized work area
• Maintain a Professional appearance
• File and log Documents
• Organized files
• Type 45 wpm
• Micro Soft Word, Outlook, Power point, also MAC computer programs
• Internet research to assist with concierge services
-business hours of operations
-business location
-possible entertainment match to what the guest is looking for
-nearby locations that fit guests needs
-medical equipment
-Dinner reservation
-show ticket reservations
• Able to adapt and accept assignments that are issued to me
• Flexible when given additional responsibilities
• Update company phone list
• Logging and distributing mail and packages for guest and associates, ensuring all guest receive their
packages in a timely manner
• responding to the alarm system and dispatch security, engineering, and Manager on duty
• work promptly and professionally
Employment
J.W Marriott Las Vegas Spa Casino and Resort * June 19th 2012- present day
At Your Service Agent
FABULOUS FREDDY’S CAR WASH * March 2011 – June 2012
Wiper
SOUTH DURANGO CAR WASH * March 2010 – December 2010
Detailer/Vacuumed/Wiper
(Out of business moved to California to go to College)
JIMMERSON HANSEN PC * August 2009 – December 2010
Clerk (temp/Part-time)
FAVAROS NY PIZZA * August 2009 – February 2010
Driver Delivery Server and in-house waitress
(Out of business)
SONIC DRIVE IN * August 2008 – February 2009
Waitress food server
(Summer job returned to playing after school sports)\
Education
Cimarron Memorial High School 2010
Chaffey Community College 2011 (G.S.)
College of Southern Nevada 2011 (G. S.)
References
Amanda Thaw Supervisor from Fabulous Freddies and South Durango Car Wash cell # 702-***-****
Liliana Lucero Manager From J.W. Marriott currently L.E.S.T with LVMPD cell # 702
Vanessa Macias Front Office Manager cell # 702-***-****
Anthony Casal Director of Room Operations cell # 702-***-****
Contact this candidate