Customer Service Manager

Beth Winkelmann

*************@*****.***

979-***-**** Cell

Objective: To obtain a position with room for advancement where my

education and work experience can be an asset and a

foundation for new challenges.

Summary: I have excellent verbal and written communication skills. I

am a responsible, self motivated and highly dependable

individual who welcomes challenges.

Experience: Assistant to President/CEO, receptionist, greet clients, verify

all documents received and close completed files, verify

all compliance documents and close declined files, accounts

receivable, project manager for building construction

projects & maintenance personnel, property manager for 9

suite office building, recruiting of potential employees.

Confer with customers by telephone or in person to provide

information about products or services, enter orders,

cancel accounts, document details of complaints, maintain

records of customer interactions or transactions, record

details of inquiries or comments, as well as actions taken

using word processing, spreadsheet, ticket system or

database, follow up to ensure customer complaints were

resolved, determine charges for services or products

requested, collect payments, arrange for billing. Maintain

updated corporate and plant procedures and corrective

actions, Input lab test results into SAP software,

receptionist backup, provided plant attire for visitors,

accepted customer payments and provided receipt. Accounts

receivable and complete weekly deposits, track supply

inventory and order as needed, maintain customer filing

system, maintain appointment calendar. Prepare client tax

returns, verify and transmit prepared returns, submit

employee time sheets for payroll. Research and

troubleshoot in-store processing systems, create/update

trouble tickets, receive inbound and outbound calls for

technical support and customer service issues. Cash

handling, customer service, complete store open/close

procedures, process vendor deliveries, complete daily

revenue deposits, prepare and submit inventory orders.

09/12-07/14 Zeus Mortgage, Front Office Coordinator (Executive Assistant)

06/12-8/12 ADECCO, Customer Service Rep (TruGreen)

06/11-03/12 DAIRY FARMERS of AMERICA, Documentation Control

Coordinator

04/09-06/11 MOMRIE'S 3D MEMORIES, Office Manager

01/09-04/09 LIBERTY TAX SERVICE, Weekend Office Supervisor

04/07-12/08 SEI, INC., Technical Support Representative

12/05-06/07 ALLSUP'S CONVENIENT STORE, Assistant Manager

General Skills:

Customer Service Windows 7

Accounts Receivable UNIX ISP

Telecommunications SAP

Computer Literate AS400

MSOffice Suite

Education:

1986-1988 West Mesquite High School Mesquite, TX

2009 Central Community College Kearney, NE

2009 Clovis Community College Clovis, NM

Salary/Hourly Requirement: $27,040.00/$13.00

Contact this candidate