Customer Service Quality

professional profile

Versatile Production Planner, Customer Support, and Workflow Professional

with demonstrated experience in, Clinical Image Processing, Data

Collection and Analysis, Technical Customer Support, Project Management,

Purchasing, Production Workflow, Training and Mentoring, Pre-press, Image

Quality and Analysis.

accomplishments

. Created multiple databases for tracking jobs and preparing queries/

reports

. Maintained production schedule with 97% on time delivery over 5 years

. Award "You Make The Difference" for Customer Satisfaction and timely

production of College Course Catalog

. Authored complete production process notebook for ISO certification

. performed clinical image corrections and measurements use by R&D for

pre-production product design

. Focal for coworker assistance. Assist visually impaired coworkers with

reading and understanding of performance assessment process and

terminology.

. Facilitated Customer Satisfaction Team coordinating customer problem

solving between engineering and second level support.

. Lead for Color Overview training for Customer Support Team. Trained 23

people to transition form black and white to color product support.

. Authored a process used to complete color image quality benchmarking

to determine image quality specifications of production color printing

systems development.

. Coordinated tracking system for customer problem escalations which

resulted in more efficient escalation tracking.

professional experience

CLEAN RITE floor care service

7/2014 - Current

Prepare RIT housing units for incoming sudents

CHRISTMAS TREE SHOPS 4/2014

- 6/2014

CSA - Home Fashions

1 Volunteer 6/2012

- Present

. Community Advocate for visually impaired persons and Companion care

for seniors in the community.

Bausch + Lomb (Kelly Technical)

2012

R&D Clinical Research Assistant

Preparing Clinical CRT Images for analysis, performing image corrections

and measurements digital Photographs using Image Corrections_VFS

(proprietary software) and Solid Works, Performing other testing as needed

for Product Development, Performing material testing for new product

development.

2006 -

2011

Association for the Blind and Visually Impaired (ABVI-Goodwill)

CD/DVD Production Coordinator

Preparing jobs for replication and print, Customer service and satisfaction

focal, Design and maintain databases, Prepare art work, Tracking material

usage, Interface with internal departments daily, Deliver & pick up CDs,

Duplicate and print CDs/DVDs, Prepare job for shipping, lead for 4 - 12

visually impaired persons in packaging are, prepare billing, Track order

completion, All other tasks needed to fulfill orders in a timely manner.

Perform daily search of GPO on-line database for new opportunities.

2006

Tucker Printers

Printing of production jobs, normal maintenance and operation of the

digital printing press, participating in engineering test, completing

tutorials for software programs, organizing paper storage, maintain print

quality for production print jobs and proofs.

2005-

2006

Turning Stone Resort and Casino

Requesting bid quotations and purchasing all printed goods for the Casino

and The Oneida Indian Nation, maintaining relationships with vendors and

customer departments, negotiating discounts on substandard printed goods.

2003-2005

Xerox Corporation

Image Quality Research Assistant

Gathering, organizing and analyzing color data. Performing IQ tests on new

product development, tracking and reporting image quality defects.

Digital Print Specialist

Operation and customer simulation for the Xerox iGen3 digital printing

system, daily maintenance of equipment, parts and software testing for

bugs and defects.

2002-2003

Cryovac/Sealed Air Corporation

Preparing jobs for the press department, design and maintain databases,

prepare quality press samples, track material usage. Interface with

internal departments daily to assure print schedule is met.

TECHNICAL PROFICIENCIES

. Computer Software:

> Microsoft Office Suite

> Adobe Creative Suite

> CREO Darwin (variable data program)

Print Shop Equipment:

> Digital Front End - Raster Image Processor (RIP) Devices including:

. Docusp,Creo, Electronics for Imaging (EFI), Barco

> Docucolor iGen 3

> X-rite 939 Spectrodensitometer

> Docucolor 40, 2045, 2060, 70, 100 & 130, 2045/60, 3535 and Software

Additional:

Catalog Production, Color Matching of Leather, Merchandising & Display and

Print Shop Purchasing

PROFESSIONAL CERTIFICATIONS

. Rochester Institute of Technology, Rochester, NY

. Bachelor of Science: Printing Management and Science, August

1997

. Concentration: Design & Digital Color Printing

. Fulton Montgomery Community College, Johnstown, NY

. Associate in Applied Sciences: Visual Communications Technology,

May 1993

. "Customer First Second Nature" "Effective Telephone Skills"

"Leadership Training" Product Specific Customer Support

training "Leaders At All Levels" "Stress Management"

Contact this candidate