Customer Service Representative

Location:

Copiague, NY

Posted:

July 29, 2014

Contact this candidate

Resume:

Monique Harris

Customer service

Copiague, NY

*************@*****.*** - 718-***-****

Monique Harris

*** **** ****** • Copiague, NY 11726• 718-***-**** *************@*****.***

Objective

To obtain a position in a reputable facility that can utilize my skills and provide opportunities for professional

advancement.

SBI Campus an affiliate of Sanford-Brown, Melville, NY

Health Information Management Associate Degree Program, 4/12

Completed an 80 week program comprised of theoretical and practical applications of essential Medical office

skills which included the following:

Administrative Skills – Medical Office Procedures, Health Insurance Claims Processing

Medical Billing and Coding: ICD-9-CM, CPT, HCPCS

Diagnostic and Procedure Coding: Cardiovascular, Lymphatic, Blood, Respiratory, Digestive, Urinary,

Endocrine, Reproductive, Nutrition, Musculosketal, Nervous and Integumentary

Medical Terminology, and Anatomy and Physiology

Katherine Gibbs, Melville, NY

Associates Degree in Computer Networking, 2002

EXTERNSHIP

Garden City Women’s Health/OBGYN, Garden City, NY

Externship, Medical Biller/Claims/Eligibility, 03/12-04/12

• Scheduled appointments and greeted patients

• Verified Insurance for patients through multiple providers such as Blue Cross, HIP, MetroPlus, NYship, United

Healthcare, GHI, and Fidelis.

• Followed up on claim status, claim accuracy and claim submission EOB’s.

• Followed up on balances due from insurance companies, and mailed out statements to patients

• Obtained EOB's from insurance websites for patients authorizations

Experience

Medsave

Hauppauge, NY

Customer Service Representative/Medical charts Auditor 9/13-2/14

UPS

Deer Park, NY

Mail processor 5/12-9/13

SBI Campus an affiliate of Sanford-Brown, Melville, NY

Office Clerk Work Study-Financial Aid, 8/10-4/12

• Responsible for filing documents

• Maintained student privacy and confidentiality

• Prepared letters and documents

• Received and sort mail and deliveries

Maaco Auto Collision and Repair Copiague, NY

Receptionist, 4/08-3/10

• Maintained confidentiality of documents and papers of the organization or business

• Performed basic office duties like answering the telephone, directing calls, emails and fax

• Operated fax machines, photocopiers, or other office equipment

• Handled customer complaints

Skills

• Excellent computer application skills with Microsoft office,

On site Management System

• Excellent organizational and multi-tasking skills

WORK EXPERIENCE

Customer Service Representative

Medsave - Hauppauge, NY - September 2013 to January 2014

Mail Processor

UPS - Deer Park, NY - May 2012 to September 2013

Sort and process mail

Internship Medical Biller/Eligibility

Women's Health OB/GYN - Garden City, NY - March 2012 to April 2012

• Verified Insurance for patients through multiple providers such as Blue Cross, HIP, MetroPlus, Nightship,

United Healthcare, GHI, and Fidelis.

• Followed up on claim status, claim accuracy and claim submission EOB's.

• Reviewed and verified patients' account information against insurance program specifications.

• Followed up on balances due from insurance companies, and mailed out statements to patients

• Entered data electronically into Sage Intergy to process charges, payments, denials and adjustments.

• Obtained EOB's from insurance websites for patients authorizations

Office Clerk Work Study-Financial Aid

SBI Campus - Melville, NY - August 2010 to April 2012