Customer Service Project Manager
Resume:
KERRY A. O’DONNELL
**************@*****.***
EDUCATION
Hesser College, Manchester, NH
Associate Degree, Criminal Justice
Significant Coursework:
• Criminal Law & Judicial Process
• Juvenile Justice and Delinquency
• Constitutional Law & Procedure
• Interview Skills and Case Management
• Criminal Investigations
PROFESSIONAL EXPERIENCE
DETRICK LAWRENCE CORP/EMERGENCY FILM GROUP, Edgartown, MA 2012 –
Associate Producer
• Responsible for casting and crew hiring, site location, set supply arrangement, production photos, set notes.
Assistant Director
• Script breakdown, shoot scheduling, and supervise cast and crew.
Marketing Manager
• Issue press releases, maintain company website and blog, design and sending of email campaigns, oversee company’s social
media pages, develop instructor guide CD-ROMs for training programs
JOURNATIC, Chicago, IL 2011 – 2012
Business Beat Manager
• Responsible for providing weekly quotas of business topic leads for 120+ print and online newspaper publications in ten
nationwide markets.
• Supervise a team of associate assignment editors.
Associate Assignment Editor
• Prepare, verify and edit press releases for publication on online newspaper publications.
FREELANCE WRITER
OVC, INC. 2012 –
• Blog writing for multiple attorney websites
Shapiro, Lewis & Appleton 2012 – 2013
• Blog writing for law firm
Helium 2012
• Website product descriptions for Sears and Kmart
Hollywood East Connection 2012 – 2013
• Writing articles covering the New England film industry
Demand Media 2010 – 2011
• Writing articles for eHow on multiple topics.
NEWENGLANDFILM.COM/THE INDEPENDENT, Boston, MA 2008 – 2011
Associate Editor
• Project Manager/Editor for 2011 edition of The Independent’s Guide to Film Distributors.
• Writing articles covering the New England film industry.
• Site Editor.
• Workshop Moderator at the 2010 NH Film Festival “Filmmaker Awareness Building”.
STIRLING COACH TRANSPORTATION, Nashua, NH 2008 – 2009
Operations Manager
• Process daily reports and balance daily receipts. Reconcile account payables and account receivables via Quickbooks.
• Maintain all new and current employee information. Responsible for all employee communications, as well as updating
employee manual. Process weekly payroll.
• Coordinating employees’ weekly schedules. Assign and dispatch drivers.
• Marketing and advertising. Maintaining company website.
• Enter and confirm client reservations. Closeout completed reservations by credit card or invoice.
PUBLIC SERVICE CO OF NEW HAMPSHIRE, Manchester, NH 1997 – 2006
Distribution Projects Rep A
• Responsible for all record keeping involving company utility poles.
• Prepare Exchange of Notice memos to companies for notification regarding placement of both new/existing poles.
• Process all joint billing to and from telephone companies for four (4) districts.
• Process sales for joint billing to telephone companies for all districts.
• Process purchases for joint billing to telephone companies for all districts.
• Monthly reconciliation and processing of MIMS report for all purchases and sales for joint billing to telephone companies for
all districts.
• Prepare and process all license petitions for both municipal and state projects for all districts.
Customer Service Rep A
• Attend to all customer inquiries relating to billing, adjustments, complaints, electric consumption, and credit/collections.
• Upgrade in charge for supervisors during both short and long term absences.
• Research duties as well as radio dispatch for line and meter departments.
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