Customer Service Administrative Assistant

Professional Summary:

Administrative support professional experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal

skills. Highly trustworthy, ethical, and discreet, committed to superior

customer service. Confident and poised in interactions with individuals at

all levels. Detail-oriented and resourceful in completing projects, able to

multi-task effectively.

Skills:

. Customer Service & Relations

. Filing & Data Archiving

. Office Equipment Operation

. Telephone Reception

. Problem Solving

. Computer Operations: Windows 2010,

Microsoft Word, PowerPoint, Excel,

Outlook, Access and Visio

Work Experience:

292 High Street, Coloma, MI 49038 - 269-***-**** - **********@***.***

Dione Rendo

Education:

. Robert Morris College (1987-1988)

Carthage, IL

Administrative Secretary Diploma

The Chicago Board Options Exchange

Program Coordinator & Administrative Assistant (1988 - 2002)

Service Areas:

.The Options Institute

.Market Surveillance

Skills and Abilities:

V Assist the Director in offsite locations.

V Hostess to participants who attend seminars, tour guide to guests who

want to learn about the Chicago Board Options Exchange trading floor

and how it operates.

V Work with professionals in a highly pressured and stressful

environment.

V Managed hotel vendors, selected facilities and signed contracts.

V Interact with brokerage firms, Federal Reserve Bank and the public for

coordinating seminars.

V Code expense reports and check request voucher.

V Coordinate multi-tasks involving copy center, mailroom, travel agency

and warehouse to make an event successful.

Berrien County Health Department

Administrative Secretary (2004 - Present)

Service Areas:

.Substance Abuse Treatment Prevention Services

.Bio-Terrorism

.Environmental Health

.Program Operations

Skills and Abilities:

V Secretarial and reception services for a substance abuse counseling

program.

V Schedule appointments and maintain client files.

V Work efficiently in a fast-paced environment.

V Conduct client interviews prioritize the needs of counselors.

V Assist with the Community Service Roundtable bringing all agencies in

Berrien County together.

V Handle money needs and records for financial services.

V Helped restaurant owners and vendors obtain their license.

V Update and maintain records for all Physicians, Dentists,

Laboratories, Pharmacists, Schools and Veterinarians in Berrien County

for emergency purposes.

V Prepared and distribute Annual Report to government officials and all

health departments in Michigan.

References available upon request.

Contact this candidate