Customer Service Quality Assurance

J OHN BURGOS

***-** ******** ****** *** f l 212-***-****

Bellerose, N.Y. 11426 E-MA I L ***********@*****.***

OBJECT I V E

To obtain a position that will utilize my current skills and will help me develop

p rofessionally.

EXPER I ENCE

2011-2013 Canon U.S.A. Melville, N.Y.

CENTRAL SERV ICES / COORD I NATOR I

Sorted and distributed mail and incoming packages to over 2,000 employees.

Maintained log of all incoming and outgoing packages; prepared outgoing packages for

shipment.

Collected and prepared equipment for numerous exhibitions and shows throughout the

count ry.

Maintained and delivered paper supply to all workrooms.

Facilitated company’s move to another location by taking inventory, disconnecting and

reconnecting equipment.

Unloaded and loaded t rucks using forklifts and jacks.

P rovided customer service to internal employees regarding their shipping and receiving

needs.

2007-2010 Risk Management Planning Group M ineola, N.Y.

SEN IOR H EAR I NGS CLERK/MA I LROOM CLERK

Maintained files, inserted correspondence, created new files, pulled and replaced files at

t he request of insurance examiners or their managers.

Maintained log of all files or correspondence sent to attorneys for Workers Compensation

hearings.

Maintained log of hearing notices that was used to send email reminders to all insurance

examiners and their managers for upcoming hearings.

Updated log for incoming files, correspondence and distributed them to their respective

examiners.

Packed and shipped all files going to attorneys.

Faxed hearing notices and correspondence to attorneys.

Delivered and collected files from storage warehouse for examiners.

Collected and delivered mail to/from Post Office.

Open, date stamp, sort and distribute all mail to their respective departments.

Applied postage to all outgoing mail and packages using Pitney Bowes mailing machine

(DM800 with WOW).

Use of Fed-ex and UPS for other shipping needs.

Verified accuracy of shipments to mailroom by visual inspection and checking against

i nvoices, packing slips, bills of lading, and purchase orders. After verification complete,

deliveries were signed for and rerouted to respective personnel or stocked in supply

room.

Provided customer service to internal employees regarding their shipping and receiving

needs.

2004-2006 Clinical Systems, I nc. Garden City, N.Y.

QUAL I TY ASSURANCE I NSPECTOR

Reviewed and corrected medical labels for clinical t r ials and prescription labels.

Maintained procedure records.

Inspected and maintained machinery.

On-boarded and t rained new hires.

Provided back-up coverage for shipping department.

Other projects as requested.

1999-2004 Jaguar Advanced Graphics Bethpage, N.Y.

PAPER CUTTER AND LA M I NATOR

Cut paper for presses and samples for customers.

Checked samples for quality assurance.

L aminated book components.

Inspected and maintained machinery.

Used forklifts and power jacks to load and unload t rucks.

Provided back-up support for paper warehouse, by stocking paper deliveries, pulling paper

for presses, ordering and maintaining supplies in warehouse.

Other projects as requested.

1996-1999 Scribe P rinters Garden City, N.Y.

PAPER CUTTER

Cut paper for presses.

Cut business cards, letterhead, and specialty documents.

Cut samples for customers.

Assisted in loading and unloading service t rucks using forklifts and power jacks.

1991-1995 R&R Donnelley New York, N.Y.

MATER IAL HANDLER

Folded and cut paper.

Collated large volumes of documents.

Use of forklifts, power jacks to pull paper for presses, and to store supplies.

Other projects as requested.

E DUCAT IO N

1991 New York City Technical College Brooklyn, N.Y.

Completed courses in Graphic Arts.

Graduated from Benjamin N. Cardozo H igh School.

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