Customer Service Assistant

AMY JIN JOHNSON

** ******** ****** – PROVIDENCE, RI 02906

***********@*****.*** – *************@*****.*** – 917-***-****

EDUCATION

Brown University - Providence, RI

Ph.D., American Studies, in progress

M.A., American Studies, May 2010

American University - Washington, DC

M.A., History; Concentration in Public History, May 2008

Kalamazoo College - Kalamazoo, MI

B.A., History; Minors in Political Science and French; Concentration in Classical Studies, June 2005

TEACHING AND PROFESSIONAL EXPERIENCE

Managing Editor - Digital Humanities Quarterly

Northeastern University - Boston, MA - September 2013-July 2014

Brown University - Providence, RI - May 2011-June 2013

- Oversaw review, editing, and publication of 8-12 quarterly submissions for a peer-reviewed, online journal

- Maintained peer reviews, databases, and statistics for over 150 ongoing submissions

- Demonstrated excellent proofreading skills with attention to accuracy, grammar, punctuation, and spelling

- Established priorities, working remotely and independently to meet publication goals and deadlines

Participant - Brown Executive Scholars Training Program, Brown University

Providence, RI - January 2012-May 2012

- Participated in a highly selective program for graduate students interested in university administration

- Completed a “mini-practicum” project to restructure the Diversity Class Meeting for first-year students

Teaching Fellow - Department of American Studies, Brown University

Providence, RI - September 2011-December 2011

- Served as instructor for AMCV 0190: Dead or Alive: The American West in Popular Culture, Fall 2011

- Designed course syllabus, lesson plans, writing assignments, research instruction, and final projects

- Facilitated intensive writing workshops that showcased the fundamentals of academic research and writing

Proctor - Student and Employee Accessibility Services, Brown University

Providence, RI - September 2011-May 2012

- Provided academic and administrative support for differently abled students

- Proctored written exams on behalf of various academic departments

Graduate Writing Associate - University Writing Center, Brown University

Providence, RI - January 2011-May 2012

- Held hour-long, one-on-one conferences on writing with undergraduate and graduate students

- Taught strategies for writing in a variety of discursive modes across academic disciplines

- Participated in “Excellence@Brown,” a weeklong seminar to prepare incoming students for college writing

Teaching Assistant - Department of American Studies, Brown University

Providence, RI - January 2010-May 2012

- Served as Teaching Assistant for AMCV 1010: American Icons, Spring 2012; AMCV 1610: Asian American

History, Spring 2011; AMCV 1612: Cities of Sound, Fall 2010; ETHN 0005: Introduction to Ethnic Studies,

Spring 2010

- Managed course material distribution, weekly discussion sections, and additional writing instruction

- Evaluated and provided feedback on all student work including exams, discussion board responses, and papers

Research Assistant - Department of American Studies, Brown University

Providence, RI - May 2009-August 2011

- Provided research and administrative support for the former Chair of the Department of American Studies

Research Policy Assistant - National Humanities Alliance

Washington, DC - May 2007-August 2008

- Assisted with the development of advocacy plans for the NHA Annual Meeting, March 2008 and 2009

- Synthesized policy reports and wrote content for bi-monthly newsletters, constituent reports, and press releases

- Provided research and administrative support for the National Agenda for the Humanities Working Group

- Compiled appropriations history for humanities funding to inform the National Humanities Indicators Project

Teaching Assistant - Department of History, American University

Washington, DC - September 2006-May 2008

- Served as Teaching Assistant for HIST 380/680: American Popular Culture, Fall 2007; HIST 364: U. S.

Presidential Elections, Spring 2007 and Spring 2008; HIST 115: Work and Community, Fall 2006

- Created online course materials and writing assignments to supplement course readings and assigned media

- Evaluated and provided feedback on all student work including exams, discussion board responses, and papers

Supervisor - Western Michigan University Bookstore

Kalamazoo, MI - October 2005-August 2006

- Hired and managed staff of thirty undergraduate students for two retail departments

- Served as point of contact for all customer service concerns

Designer - Invitations by Design

Kalamazoo, MI - August 2005-August 2006

- Served as retail associate for a paper goods and gift shop

- Assisted clients in choosing and designing personalized print materials

- Provided copy and editing support for in-house design and printing

Programs Coordinator - Office of Summer Programs, Kalamazoo College

Kalamazoo, MI - May-August 2005

- Served as campus liaison for all summer camps, programs, and events

- Coordinated catering, accommodations, vendors, facilities management, and room reservations

Writing Consultant - Writing Center, Kalamazoo College

Kalamazoo, MI - August 2004-June 2005

- Assisted students with writing across academic disciplines

- Completed training in undergraduate writing pedagogy and peer tutoring

Peer Tutor - Hoben Hall and DeWaters Hall, Kalamazoo College

Kalamazoo, MI - August 2003-June 2004

- Coordinated peer-to-peer tutoring program in two undergraduate residence halls

- Assisted students with drafting and editing creative writing

Resident Assistant - Office of Residential Life, Kalamazoo College

Kalamazoo, MI - August 2002-June 2005

- Supervised three residence halls of over 125 undergraduate students

- Developed and managed yearly hall activities and programming budget

Office Assistant - Kalamazoo College

Kalamazoo, MI - August 2001-June 2002

- Provided administrative support for the Departments of History, Sociology, Economics, and Political Science

SELECTED SCHOLARSHIP AND SERVICE

Co-Chair - American Studies Association Students’ Committee - June 2011-June 2014

- Organized and facilitated annual meeting events on graduate education, pedagogy, and career planning

Reviews Editor - H-Ethnic Listserv - May 2012-present

- Solicited and edited twenty book reviews for newly published monographs in Ethnic and Immigration Studies

Graduate Representative - Graduate Student Council - August 2009-May 2010

- Attended university-wide meetings on behalf of graduate students in the Department of American Studies

Graduate Representative - American Studies Curriculum Committee - August 2009-May 2010

- Assisted in the development of a new undergraduate curriculum for the Department of American Studies

Vice President - Graduate Council, Department of History - August 2007-May 2008

- Represented the graduate students at the faculty meetings of the Department of History

Mentor - AMIGOS Mentoring Program, Kalamazoo College - August 2002-June 2005

- Assisted in an English as a Second Language classroom at Kalamazoo Central High School

Executive Director - Up ‘til Dawn - August 2002-June 2005

- Organized fundraising events and three letter-writing campaigns on behalf of St. Jude Children’s Hospital

Copy Editor - The Index - August 2001-June 2002

- Supported the editorial team by copyediting and proofreading for a weekly news publication

SELECTED FELLOWSHIPS AND AWARDS

Andrew Mellon Research Fellowship - The Huntington Library - May 2013

Graduate Research Fellowship - The Studio for Southern California History - January 2012

WHA-Huntington Martin Ridge Fellowship - Western History Association - August 2011

Irvin R. Lai Memorial Scholarship - Chinese Historical Society of Southern California - May 2011

Public History Fellowship - American University - August 2006-May 2008

Senior Student Leadership Award - Kalamazoo College - February 2005

Multi–Cultural Fellowship - Kalamazoo College - August 2001-June 2005

Honors Scholarship - Kalamazoo College - August 2001-June 2005

PROFESSIONAL SKILLS

- Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel

- Familiar with Open Journal System, web-conferencing, conference calls, chat applications, and Blackboard

- Familiar with blogging platforms, including Blogger, Tumblr, and Wordpress

- Familiar with basic database management

- Demonstrated customer service and management skills

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