Human Resources Management
Resume:
Caitlin Johnson
Burlington, Ontario, L7M 4L7
*******.**********@*****.***
OBJECTIVE To obtain a full time position with a leading organization to
provide strategic leadership, planning, and administration of
resources within the Human Resources department.
RELEVANT Business management education: completed management and
SKILLS organizational studies degree; 8 out of 9 CHRP required courses
completed
Recruitment and selection skills: developed skills to efficiently
sort and screen resume submissions, scheduling and conducting
interview experience, selecting successful candidates
Strong leadership skills: gained through position as office
coordinator, shift supervisor, Campus Intercept campaign
manager, coaching youth teams
Excellent social relations skills: developed through working in
a customer
service environment, coaching youth teams, and university team
projects, lifetime participation in competitive team sports
Strong time management and organizational skills: nurtured
through working in a lean yet efficient office environment,
consistent deadline punctuality, prompt decision-making skills,
thrives in busy environment
IT/Computer skills: extremely comfortable using computers, high
proficiency in Microsoft Office programs, experience in
scheduling software, information input and analysis
EDUCATION Bachelor of Management and Organizational Studies
University of Western Ontario, London, Ontario
Specialization: Human Resources Management, graduation April 2013
WORK
EXPERIENCE
Office Administration and Staffing Coordinator December 2013 -
Present
Clean My Space, Vaughan, Ontario
. Responsible for management of 15-25 staff, screening resumes,
administering applications, interviewing, hiring, conducting
orientation presentation to new hires, terminations,
generating written warnings, monitoring performance of
Cleaning Specialists, orchestrating performance reviews,
assisting in developing new Cleaning Specialist training
program, troubleshooting and resolving staff difficulties,
hosting weekly staff meetings
. Upholding organizational commitment to superior customer
service, provide estimates over phone/email, booking client
appointments, meeting client retention goals, resolving any
client complaints, organizing and archiving human resources
files
Shift Supervisor July 2013 - November 2013
Starbucks, Burlington, Ontario
. Direct work flow on retail floor, running and scheduling
shift, leading team, responsible for decision making
affecting store operations, managing customer expectations,
responsible for balancing safe, counting and depositing daily
banking deposits
. Coaching staff, training new staff, implementing marketing
campaigns on retail floor
Campaign Manager September 2011 - December 2011
Campus Intercept, London, Ontario
. Promotional work on university and college campuses,
strategic marketing, responsible for handling payroll
paperwork, interacting with students regarding 2011 Ontario
Election
Starbucks Barista/Interim Captain May 2010 - July 2013
Longo's Grocery Store, Oakville & Burlington, Ontario
. As temporary department captain (summer 2012 and 2013)
responsibilities included: document and maintain inventory,
compiling product orders, schedule management, training staff
members, attend management meetings, communicate with
regional stores, prepare and design store for seasonal
launches
. Starbucks barista, provides above and beyond customer
experience, espresso bar work, cashier work, opening/closing
kiosk, sampling Starbucks drinks, demonstrating grocery
products
Office Administration March 2009 - April 2010
Dermetics Dermatology Centre, Burlington, Ontario
. Office clerk, scanning, filing patient paperwork, contacting
patients, patient procedure photo taking, putting together
biopsy kits, ensuring patient confidentiality
HONOURS Maria and James Ferarro Strategic Management Prize in Business
AND Strategy Competition
AWARDS Obtained 100% grade on university papers "Troubleshoot Pilot
Training: Technology or Psychology" and "National Basketball
Association: Listening to the Numbers"
Entrance Scholarship, University of Western Ontario, 2009
Donations Committee President for Leadership Conference, Notre
Dame Secondary School, 2009(acquiring $40,000 in donations)
WHMIS certification, Certified First Aid, CPR, AED, AODA, 2012
References available upon request.
Contact this candidate