Customer Service Office

North Las Vegas, NV

C: 702-***-****

********@*****.***

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Summary Objective

Recent Psychology graduate, able to successfully interact with all levels

of internal & external customers. Highly adaptable to challenging

environments and situations. Proficient in Microsoft Office Programs.

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Areas of Proficiency

Casino Operations / Gaming Procedures

Customer Service / Resolving Customer Issues

Communication / Planning / Organizing

Child Development

Microsoft Office Programs

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Education

Bachelor of Liberal Arts, Psychology, University of Nevada,

Las Vegas, NV 2012

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Professional Work History

APPLE GROVE FOSTER CARE AGENCY, Las Vegas, NV

2014-Present

Psychosocial Rehabilitator

Dedicated to aiding the Agency in upholding their mission to provide the

children with the resources, skills, and emotional support needed to

function independently, socially, and as part of a family unit. Provide

rehabilitation services designated to modify behavior in a therapeutic

setting. Assist children in the enhancement of skills that will encourage

them to grow and be productive in their environment.

CaeSARS ENTERTAINMENT, Las Vegas, NV

2010-Present

Gaming Dealer (2011-present)

Knowledgeable and proficient gaming dealer, experienced in casino

operations, gaming procedures, money handling and collection reporting.

Enthusiastic guest relations specialist, adept at providing an enjoyable

environment for players.

Conduct games such as Black Jack and Three Card Poker, while maintaining

applicable rules and regulations.

Maintain and control gambling table including, cards, chips, and currency.

Accurately accept wagers and appropriately calculate and distribute

winnings to patrons.

Communicate with management, as necessary, regarding customer requests and

suggestions.

Total Rewards Representative (2010-2011)

Delivered high quality customer service to casino patrons. Address account

inquiries and recommend solutions to problems. Issue vouchers and answer

associated questions. Ensured customers had a delightful experience, while

maintaining casino safety procedures.

412 Operations Support Squadron, Edwards AFB, CA

2007-2010

Administrative Technician

Provided administrative support to Military and Civilian personnel. Managed

over twenty separate administrative duties; accurately handling multiple

and changing priorities on a daily basis. Ensured tasks were completed in a

timely manner. Acted as professional liaison between military Troops and

higher ranking Officers. Provided departmental duty training and

development for newly hired personnel.

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Awards & Recognition

Clerical of the 2nd Quarter 2010 (Edwards AFB, CA - unit level)

Clerical of the 3rd Quarter 2009 (Edwards AFB, CA - unit level)

Clerical of the 3rd Quarter 2009 (Edwards AFB, CA - Operations Group and

Test Wing level)

Clerical of the 4th Quarter 2008 and of the Year 2008 (Edwards AFB, CA -

unit level)

Alicia Dyson

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