Customer Service Sales

JANINE ESTELLA CROWELL

*** ********** *****, *******, ** 30274 /404-***-**** / ***********@*******.***

PROFESSIONAL SUMMARY

Innovative and resourceful Administrative Assistant/Office Coordinator who goes above and beyond

basic administrative duties. Able to handle multiple projects at once. An efficient and effective

communicator with excellent work ethic and strength in boosting company morale.

SKILLS

AS400, SharePoint, Salesforce, DTS,DTMS Word, Excel, Power Point, Outlook, Office Suite

Excellent written communication skills Customer service-oriented

Database management Accurate and detailed

Articulate and well spoken Excellent planner and coordinator

Works well under pressure Critical thinker

Social media knowledge Filing and archiving

CRM, POS system Employee training and development

PROFESSIONAL BACKGROUND

TRIUMPH MOTORCYCLES AMERICA, LTD.- ATLANTA, GA

MARKETING ADMINISTRATIVE ASSISTANT / CONTRACT 10/2013-05/2014

Worked directly with the Copywriting department to create general letters to solicitors

Drafted spreadsheets to maintain key marketing contacts and other pertinent information

Prepared weekly-monthly reports providing expository information on competitors

Placed fulfillment orders for special PR/Marketing related events-using the AS400

Assisted with the development of new brand strategies, ad copy and national sweepstakes

Generated purchase requisitions to secure new branded marketing material and paraphernalia

Created and maintained Outlook calendars across all internal departments

Served as liaison between internal departments and external partners for collaboration of tasks

Collaborated with local travel agency to book national and international travel for special events

U.S. ARMY - DOD / SOFTEC SOLUTIONS, INC.- ATLANTA, GA

ADMINISTRATIVE ASSISTANT 06/2007 – 06/2012

Assisted the Company Commander and First Sergeant in all day-to-day organizational activities

Reviewed all correspondence via email, phone and fax-routed to appropriate personnel for review

Aided company recruiters/soldiers in settling and submitting travel and expense vouchers

Performed security checks for potential recruits

Created and disseminated memorandums in accordance with Department of Defense SOPs

Organized and filed over 50 soldier/recruiter personal and personnel folders

Ensured the timely completion of over 50 soldier/recruiter's taskers, appointments and on-going training

RAY'S IN THE CITY, SEAFOOD HOUSE- ATLANTA, GA

CATERING & BANQUET MANAGER 06/2005 – 12/2005

Collaborated with corporate office on all aspects of restaurant sales, marketing and advertising

Increased sales by 2% in the second year with the implementation of catering and restaurant sales

Created and sustained online calendar; designed signature menus for clients special events

Established and maintained professional relationships with local area hotels, businesses and community

groups to increase catering sales

Worked directly with high-level clientele

Participated in weekly P & L meetings with other managers

Supervised and directed subordinates in the set-up of private events

HEAD HOSTESS-FRONT OF HOUSE TRAINER 10/2013-02/2005

Greeted customers upon entering the restaurant, described specials and promoted the menu

Responsible for training all new employees on all front of house and back of house SOPs

Provided exceptional and consistent customer service to all guests

Coordinated the seating of all guests to keep the flow running efficiently

Assisted Banquet Manager with large party sales, special events and set-up for private events

ABBEY PARTY RENTAL / HSS RENTX / TLC RENTS - ATLANTA, GA

RENTAL SALES COORDINATOR (TLC RENTS)

02/2005 – 06/2005

Balanced daily sales and ran daily reports for all transactions

Merchandised rental showroom showcasing new rental equipment and offerings

Applied payments to accounts receivable keeping it current

Assisted with opening new accounts for customers

Determined logistics for on-site special events by phone

Worked directly with customers to assist with the rental of special event equipment

SENIOR (SR) EVENTS COORDINATOR (ABBEY PARTY RENTAL/HSS

RENTX) 08/1998 – 08/2001

Maintained previous relationships with caterers, party planners, customers and account holders

Met with clients on-site to assist with logistics of tents, tables, chairs and other rental equipment

Executed all daily opening procedures and operations of the showroom

EDUCATION

DeVry University, Decatur, Georgia 3.4 GPA 08/2007-02/2011

BBA - Sales & Marketing Completed 118 of 130 Credit Hours

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