Customer Service Sales

Shontae Barber

**** ******* ***** ● Riverdale, Georgia 30296

404-***-**** or **********@*******.***

Objective

Seeking a position with an organization with opportunity for growth and advancement

Summary of Qualifications & Skills

Strong interpersonal, communication and organizational skills

Knowledge of Office Accounting, Business Mathematics and Business Communication

Excellent ability to respond to customers inquiries in a professional manner

Ability to processes information correctly, efficiently and effectively

Proficient in Microsoft Word, Excel, PowerPoint, Internet and Typing Skills

Professional Experience

2010 to Present HMS Host Atlanta, GA

Retail Shift Supervisor

Resolves all customer complaints in a timely manner consistent with company policy.

Working responsibility for effective communication, coordination, and working relationships

between associates and management.

Operates cash register to compute bill, Receive payment by cash, check, credit cards or debits.

Assists other sales associates to maximize sales and customer service through coaching, counseling

and mentoring.

Trained new employees counted down 30 cashiers tills a day.

2004 to 2010 Home Depot Atlanta, GA

Customer Service Manager/Office Assistant

Interacted with customer to resolve requests, inquiries and complaints.

Use multi line business phones, fax machine, photocopiers and postage meters.

Assist in the planning and preparation of meetings, conferences and telephone calls.

Supervisor and coordinated work activities for 60 70 employees.

Arranged meeting, schedule appointments between clients and employees.

Maintained filing and billing systems and prepare letters and documents.

Trained the associates to utilizing the sound communicational and demonstrational skills.

Operated cash register to compute bill, Receive payment by cash, check, credit cards, or automatic

debits.

1998 to 2004 Lowes Home Improvement Atlanta, GA

Customer Service Manager/Cash Office Clerk

Balanced assigned cash drawers and processed daily withdrawals and deposits.

Responsible for responding to customer’s enquiries and problems regarding to their account.

Located and notified customers of delinquent accounts.

Proficient ability to provide best customer service and resolve issues.

Very enthusiastic and active with great accurate cash counting skills.

Strong ability to handles the queries and problem of customers.

Education

Georgia Perimeter College Decatur, GA

Associates of Science in Business Administration

References Available upon request

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