Customer Service Sales

NICOLE O’NEIL

**** **** *** **** ** Apt * ~ Conyers, Georgia 30012 ~ (C) 404-***-**** ~ (H) 770-***-****

*************@*****.*** ~ ***************@*******.***

CERTIFIED ADMINISTRATIVE PROFESSIONAL

EFFICIENT: Respectful of time deadlines proven to meet them with quality work. Capable of prioritizing appropriately

LEADERSHIP QUALITIES: Lead sales team of 10, promoting communication, support, motivation and professionalism

PRODUCTIVE: Thrive in fast paced environment and capable of performing all administrative tasks

KEY COMPETENCIES

Action-Oriented Communication Skills Travel Logistics Confidentiality

Customer Focus Record Maintenance Project Management Strong Liaison

Organizational Skills Problem Resolution Priority Planning Event Coordination

Technical: Access, Excel, Lotus Notes, Outlook, PowerPoint, Publisher, QuickBooks 2010 & Word

PROFESSIONAL EXPERIENCE

Administrative Professional

• Coordinate calendar maintenance, schedule appointments and meetings while making travel arrangements.

• Prioritize conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion.

• Process RMA’s, credit memos, invoices and debits in a timely manner.

• Serve as lead liaison between C-Level management, sales force and customer to ensure proper line of communication.

• Address questions posed by internal, external customers and C-Level management.

• Establish, maintain customer relations and strong communication on prospective customers and ongoing ones.

• Generate and distribute reports including preparing documents in Word, Excel and PowerPoint.

• Provide quotations, pricing, discount info and drawing requests per the customer and sale reps.

• Manage and facilitates the monthly flow of ordering supplies, while maintaining current inventory availability.

• Project manages conversions to ensure timelines and deadlines are met.

Senior Customer Service

• Responsible for new business, Circle K spent 60K their first order.

• Process the highest daily data entry of purchase orders, give customer’s ETA, order status, tracking info and filed freight claims.

• Answer all calls on the first ring, decreasing customer hold time ensuring a professional pleasant phone experience.

• Proofread order confirmation daily ensuring accuracy before faxing over to the customer.

• Document all discussions, issues and solutions to problems involving the customer and sales force.

• Provide high quality services by personally greeting arrivals, professionally determining the nature of the inquiry.

• Effectively handles incoming inquiries from customers by in person, e-mail and phone.

• Consistently dealing with confidential information; maintain the highest standard of discretion when handling customer concerns.

Billing Support Specialist

• Provide accurate and timely billing services to 80 tier I clients.

• Analyze/research utility bills, reports, contracts and various water bills for discrepancies.

• Serve as liaison that corresponds with property managers, corporate and gathering required information for the billing process.

• Run monthly reports verifying rates, fees, occupancy and square footage while processing all necessary adjustments.

• Examine meter readings, billing reports and spreadsheets for evidence of irregular conditions.

WORK HISTORY

Senior Customer Specialist/Administrative Wells Fargo 04/11 to 07/11

Senior Customer Service/Administrative Kelmax Equipment 05/07 to 06/10

Billing Support/Administrative USI Energy 10/02 to 08/05

EDUCATION & PROFESSIONAL DEVELOPMENT

Graduate, Kennesaw State University College of Continuing &Professional Education (Administrative Professional)

Graduate, Pro Data (Executive Assistant)

Graduate, Interactive College of Technology (Business Information)

VOLUNTEER PTSA & Educational Special Needs Advocate 05/11 to Present

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