Customer Service Supervisor

Dina Delva

Atlanta, GA

***********@*****.*** - 305-***-****

DINA DELVA

**** ******** ** **, ******* GA 30331, Apt I-144

Permanent Address: 12-13 Glynn R Archer Jr. Dr. Apt 266, Key West, Fl 33040

305-***-****, ***********@*****.***

WORK EXPERIENCE

Concessioner/Usher

Cinemark - Boca Raton, FL - July 2013 to June 2014

• Sell concessions including soft drinks and food items to Customers

• Receive money and make correct change for customers

• Monitor money in cash drawer to ensure adequate change is available.

• Perform other duties such as clean up of concession stand and counting revenues as assigned by supervisor.

• Control access to theatre by greeting, directing guests and tearing tickets

• Assist with crowd control and seating of guests in auditoriums

• Clean lobbies, restrooms, auditoriums and all exterior and common areas of theatre

Cashier

Sears Holding Inc - October 2010 to July 2013

Assists customers with concerns, complaints, returns and exchanges promptly and professionally.

• Maintained high standards of customer service during high- volume, fast-paced operations.

• Communicated clearly and positively with coworkers and management.

• Handled currency and credit transactions quickly and accurately.

Summer Intern

Bay Shore Manor - June 2010 to July 2010

Communicated to and consoled the residents.

• Planned mentally and physically stimulating activities.

• Organized and distributed meals while meeting the resident dietary needs.

Administrative Intern

Department of Children and Families - June 2009 to July 2009

ACCESS

• Created profiles reports and submitted them through state data base.

• Assisted homeless as well as families apply for food stamps/SNAP, TANF and Medicaid.

• Copied and scanned food stamps/SNAP, TANF and Medicaid applications into the system.

EDUCATION

Bachelor of Arts in Psychology

Florida Atlantic University

SKILLS

COMPUTER SKILLS/ LANGUAGES Microsoft Software: PowerPoint, Excel, Word. Languages: French and

Creole.

ADDITIONAL INFORMATION

CULTRAL EXERIENCE

France: Paris, Saint Brieuc, Nantes 2008- Duration 4 weeks

Belize 2014

Honduras 2014

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