Customer Service Representative
Resume:
Rochelle d. Dixon
*** **** ***** ****** ***.*H Bronx, NY 10451
347-***-**** **********@*****.***
Professional Profile
Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.7 Years of client interface experience. Security Guard equipped with an excellent memory and
awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations.
Key Qualifications
I have accomplished a wider knowledge about TD Bank since new changes have come about, along with my
own personal banking skills. I have improved on my abilities as a Teller 2 by encouraging the other tellers on
better work habits. I have assisted my management team when needed with head teller work. Since being
promoted to a Customer Service Representative I have either made or surpass my goal given by management.
Experience
Securitas Security Service/ Yankee Stadium
Security Officer
• Decides when incident requires written report, decides which report form to use and submits to supervisor.
• Maintains security and safety of people and property in assigned area at Yankee Stadium by patrolling areas on foot and enforcing stadium rules and regulations.
• Checked passes and credentials of people seeking to enter the stadium. Issue security badges and visitor passes to all guests.
• Patrolled industrial and commercial premises to prevent and detect signs of intrusion. Ensure security of doors, windows and gates.
TD Bank N.A
Customer Service Representative
• Hired as an entry-level teller. Promoted to Customer Service Representative due to accuracy, speed and skill.
• Provides exceptional customer service by meeting all customer demands as they relate to relatively straight forward inquiries.
• Prepared documents for loan closing and coordinate appointments with customers.
TD Bank N.A
Part Time Teller
03/14-current
Bronx, NY
07/11-02/14
Bronx, NY
• Hired as an entry-level teller. Promoted to Customer Service Representative due to accuracy, speed and skills.
• Supported clients in all banking transactions
• Maintained proper cash limits cash checks accepted deposits
EDUCATION
Suny Delhi College Of Technology
A.A Criminal Justice Candidate: Criminal Justice
Computer Skills
• MS 2010 (Word, Excel, PowerPoint)
Training
• Business Communication
• How to Supervise
• Coaching and Team Building
ROCHELLE D. DIOXN
285 East 156st 8H Bronx New York
**********@*****.***
Dear Hiring Manager:
With a consistent track record of success in achieving a broad range of goals throughout my career, my employment background matches the leadership and skills needed in order to fulfill the position of Security Officer has available at this time. A copy of my resume is enclosed for your perusal.
While much of my career has consisted of working within the Customer Service field, my passion has remained in the Criminal Justice field .The key strengths that I possess for success in this position include, but are not limited to, the following:
• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence.
• Strong communication skills.
• I am a self-starter.
• Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your customers will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. With that being said, much of my employment experience is transferable, specifically in the areas of leadership, and customer service
Based on my strong commitment to exceed expectations, my resume will adequately explain to you my overall educational and professional background. A personal interview would truly allow you to see how well my current skillset would fit in within your company. Please contact me at 347-***-**** or via email at **********@*****.*** in order for us to arrange a date and time to meet.
I truly look forward to hearing from you soon.
Warmest Regards,
Rochelle D Dixon
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