Customer Service Representative

Deirdre Duncan

**** ****** ***** ******* # ***

Norcross, GA 30093

Home: 770-***-**** # 231

Cell: 678-***-****

Cell: 470-***-****

E-Mail: *********@*****.***

Objective: Seeking to obtain a full-time long term career in the

Healthcare, Customer Service, or Administrative Clerical industry, where I

am able to maximize my communication abilities, and knowledge in a

challenging environment with opportunities for career growth and provide

excellent customer satisfaction and achieve company goals.

Work History

Atlanta Journal Constitution / Production Associate

Norcross, GA

08/12-Present

. Support and receive instructions from machine operators ensuring that

supplies are available and ready to use.

. Placed preprints and jackets into hopper. Maintain quality of product

and make sure that product waste is prevented.

. Respond to machine stops and clear paper jams. Inform machine

operators of defective hopper heads.

. Inform jack operators when product supply is low on skids.

. Remove empty skids to assigned locations for replacement of a full

skid.

Premier Pain Management / Clinical Medical Assistant

Tucker, GA

02/10-10/11

. Greeted & checked patients in/out of office.

. Prepared and filed new patient charts. Requested medical records from

physicians and pharmacists. Filed, copied, and scanned documents as

needed for patient charts.

. Completed medical histories. Escorted patients to exam rooms and

prepared them for exams. Collected payment for co-pays, unpaid

balances, and office visits.

. Kept lobby area, office, restrooms, and exam rooms clean. Verified

insurance and prescriptions.

. Obtained vital signs, administered venipuncture and drug tests.

Senior Helpers / Caregiver

Alpharetta, GA

04/09-12/09

. Documented daily activities. Prepared meals, ran errands, light

housekeeping, laundry, changed bed linen, escorts to doctor

appointments, assisted with mobility and transfers to/from wheelchair,

reminded clients of medication reminders.

. Assisted with personal hygiene, feeding and grooming.

Vital Solutions, Inc. / Customer Service Representative

Norcross, GA

02/08-11/08

. Answered 70+ calls in an in-bound call center for a utility company

offering gas and electric services.

. Opened new accounts, transferred services. Turned on and shut off

services. Reviewed bill invoices and explained charges and fees.

Updated customer information, adjusted or credited accounts for

incorrect charges or meter readings. Collected payments via check,

credit card, or debit card. Gave referral numbers for assistance with

bill. Set up payment arrangements on accounts.

US-CI Tel-Collect / Verizon / Customer Service/ Data Entry

Norcross, GA

01/07-12/07

. Answered 100+ calls in an in-bound call center.

. Provided excellent customer service and accessed customers needs.

. Processed payments via credit card, debit card, or check for Verizon

business accounts.

. Investigated complaints and resolved concerns or issues with accounts.

. Reviewed bill invoices, late fees, and charges at customer request.

. Notated accounts at the closing of each call.

Norcross Extended Stay / Front Desk Clerk / Guest Services

Norcross, GA

05/05-03/06

. Greeted guests at check-in. Collected monies to pay for room rental.

. Explained room charges at check-out. Responded to emergencies and

called police, fire department, or ambulance if needed.

. Performed guest check in/out. Collected & copied proper identification

to book room.

. Made reservations via telephone, e-mails, or in person.

. Balanced cash drawer, counted and made deposit drops into safe hourly

during shift. Printed end of shift reports, and closed out credit card

machine at closing of business.

. Printed list of rooms available. Showed guests rooms if requested.

Ordered office supplies.

. Operated hotel switchboard, set wake-up calls for guests, & routed

calls.

. Sorted incoming mail, and prepared outgoing mail for pick-up. Prepared

bank deposit slip for bank deposit.

Computer Skills: Proficient in: MS Word, Office 2003/2007, Excel, Outlook,

Windows 7, 8, XP, & Vista.

Education & Certifications:

North Atlanta Medical Clinic. L.L.C. (CCMA) Lawrenceville, GA 03/10-

03/10

New Horizon's Medical Institute (CCMA) Norcross, GA 06/09-

03/10

South-West Area Vo-Tech (CNA) Altus, OK 03/95-05/95

Skadron National Education Center (MA) San Bernardino, CA 08/89-

04/90

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