Customer Service Home Health
Resume:
Zorana Bradic
Mobile: 404-***-****
**** ***** **** **., **** 204, Atlanta, GA 30360
*********@*****.***
Summary
**** **** ***** **** ******* ALFA, for service in the Assisted Living industry in Georgia,
looking for challenging position in an assisted living facility that will benefit from my past
experiences and allow me to grow professionally.
Experience
Personal Care Director at Coventry Place
April 2013 Present
● Full responsibility for three shifts with 20 + employees. Plan, develop, organize,
implement, evaluate and direct the facility programs and activities. Provide for the daily
physical care of residents. Provide an environment that enhances the psychological well
being of residents.
● Responsible for the initial and ongoing assessment of a resident’s health status and care
needs.
● Generate revenue for care services provided to residents. Ensure residents are properly
billed for the level of care provided.
● Oversee the personal care of residents at the community. Supervises the care
staff hiring, training, scheduling, and job performance.
● Contact families regarding changes in care.
● Ensure changes in a resident’s condition are reflected in the care provided
Assisted Living Director at Dogwood Forest
March 2011 December 2011
● In accordance with laws and facility policies ensure that the highest degree of quality care
is maintained.
● Developed preliminary and comprehensive individual service care plans.
Participated in interviewing, screening and pre ssessment for new resident admission.
● a
● Full responsibility for the facility's incontinence programs.
● Complete management of Home Care Program (one on one and share care).
● Responsible for interviewing, hiring, counseling, evaluation and disciplining care
associates.
● Schedule all AL and Home Care department work hours within budgetary limitations.
● Ensures and provides all care associates with mandatory training programs.
Organizes meetings with residents and families to obtain their input in the semi nual
● an
assessments.
● Verifies all care associates valid and current certificates/licenses.
● Attend and participate in various committees and meetings of the community.
● Works closely with all vendors (hospice, home health agency, health partners, doctors)
Supervisor ead Medication Technician at Dogwood Forest
L
February 2002 March 2011
● Responsible for all residents, families and staff needs in second shift.
● Assisted management in proper admission, orientation, transfer and discharge of
residents.
● Worked directly with:doctors, nurses, home health agencies, Hospice and executive
directors.
● Prepared, organized and administered medication to comply with both company and
State laws
● Provided functions as directed by supervisor: temperature, pulse, respiration and blood
pressures.
● Responsible for ordering of all medications and supplies.
● Served as a First Impression Director, and assisted management with office duties.
● Assisted and maintained the total well being of residents.
● Multiple awards and accomplishments received from the facility.
● Trained all staff with community procedures, medication administration and daily duties.
● Impeccable record keeping and operating with confidential documentation.
Caregiver at The Place at Glendale
March 2002 ecember 2002
D
● Assisted residents with daily activities: bathing, dressing, grooming, escorting and
medication.
● Complied with community and Arizona State Laws.
● Participated with communities safety and security procedure trainings.
● Helped organize residents meals and food delivery.
● Solved residents complaints, accidents and incidents.
Caregiver at Desert Winds Retirement
November 2000 arch 2002
M
● Maintained high standards of personal appearance of residents.
● Performed tasks, assignments, projects or request as deemed necessary by the
Executive Director.
● Reported and documented all resident incidents or accidents.
● Responsible for Communication Log Book Keeping.
● Prompt response to all emergency and first aid resident needs.
Data Entry at Gilbert Engineering
March 2000 ovember 2000
N
● Responsible for inputting customers request, inquires and tracking codes.
● Performed administrative duties: answering telephones, copying, faxing and reporting to
● supervisor.
● Data adjustments.
● Performed office duties and customer service.
● 14,700 KSPH
Skills & Expertise
Elder Care, Home Care, Long Term Care,Health Care, Caregiving, Medicare, Patient
Advocacy, Compassion, Nursing, Health Care Management,Disease,Medication
Administration, Hospice, Assisted Living, Seniors, Recruiting, Training,Case Management,
Wound Care, Medicaid, Alzheimer's disease, EMR, Home Health Agencies, Healthcare
Consulting Hospitals, Independent Living, Managed Care, Medical Terminology,
Physician Relations, Physicians, Retirement Homes
Contact this candidate