Customer Service Sales
Resume:
Jillian Tulk
Barrie, ON
******@*******.*** - 705-***-****
With the exception of a few part time jobs that worked within the parameters of my family's schedule my primary
job for the past 16 years has been that of "stay at home mom" This has given me very valuable skills such as
organization, patience, diplomacy and of course conflict resolution.
Previous to these past few part time jobs I have 10 years experience in the sales department of a manufacturing
facility. Providing high quality customer service.
I am now looking to re-enter the "outside" work force in a full-time capacity. I am very interested in attaining a
position with your company and would appreciate your consideration.
WORK EXPERIENCE
Merchandiser/Receiver
Shoppers Drug Mart - April 2007 to October 2011
Hired as a contract employee when the store was moved to a new location, but was quickly brought on to staff
based on the abilities shown during the initial work period. Duties in this position included:
• Ensuring all shelving is stocked as per planogram.
• Relieve cashiers as required.
• Relieve receiver one day per week (receive all incoming products, verify shipments match bills of lading,
enter receipts into system, enter credits and debits for incorrect shipments, etc).
• Aid and assist customers as required.
• Joined the fulltime staff April 2009 as a member of the overnight crew which involved receiving,
merchandising, customer service, and cashier duties.
Receptionist
Bradford Greenhouses Garden Gallery - March 2004 to May 2005
As a key member of the office staff in the Barrie location, duties varied as this was a new position for the firm
and I was asked to develop the scope and detail of the position. The position required extremely strong people
skills as well as the ability to multitask. Duties included but were not limited to:
• Answering all incoming telephone calls
• Satisfying customer inquiries
• Providing clerical duties business related and of a personal nature to the store owners and store manager
confidentiality had to be ensured.
• Provide back up support to purchasing department and order entry/receiving departments
• Provide inventory and sales reports to the purchasing department on a regular basis.
• Accurately track all office supplies and reorder as needed.
Invoicing Clerk
Crawford Packaging - April 2002 to March 2004
This position was a job share part time position only, every other week working evenings hours were
approximately 7:30 - 11:30 p.m. This job requires a lot of independent work while working as part of the greater
team. Duties included:
• Imputing invoices into windows based software
• Check all invoices for accuracy and forward the invoices accordingly
• Follow up with sales staff for accurate and/or incomplete pricing
Inside Sales Representative
Reynolds Extrusion Company - September 1987 to October 1997
A full time position that involved secretarial, reception as well as customer service skills. Duties included:
• Secretary to the National Sales manager (handling all correspondence and typing)
• Receiving telephone orders from established retailer and distributors across Canada
• Expediting (working closely with the shipping dept. to ensure customer satisfaction)
• Handling complaints when necessary
• Order entry on IBM AS/400 computer network
• Customer service for small and large accounts
• Mailing literature and replacement parts
• Sending inter-company correspondence daily via courier as well as small part orders being sent courier
• Preparing export papers
• Preparation of monthly, quarterly and yearly reports for both internal and external use
• Preparation of all customer rebates according to the programmed schedule
• Help to organize and co-ordinate participation in hardware shows
• Prepare literature and prices lists when changes make this necessary
• Quoting on special product orders
• Relieving on switchboard and reception when necessary (Meridan 2250)
EDUCATION
Richmond Hill High School - Richmond Hill, ON
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