Customer Service Representative

**** * ****** ***, **** and Country, Fl, ***** Cell:510-***-****

Email:*****.*******@*****.***

Corey J. Mintlow

Objective Seeking an entry level position at a growth oriented organization in need of

an employee with Critical thinking skills, problem solving skills; one who

works well under pressure, and a team player with leadership abilities.

Employment Progressive Casualty insurance company

H istory

Jan-2012-May-2014

Responcible for Analyzing and Servicing Personal Auto insurance

policies, changing coverages

Authorized rehimbersements when nessesary and applicable

Amended policy when state reporting required specific informaiton

during a period of reported lapse in the state

Detailed oriented, in order to relay all information back to customer

accuratly

Aquired cross-selling techniques to help build company growth

Maintained good customer rapport through-out each call

Educated customers on discounts availible in their state

Increased company revenue, by cross-offering/selling other products

within the company

Retained customers in order to continue long term business growth,thus,

increasing employee year end benefits

Probed to find hidden needs that customers may not be able to relay

during each call

Assisted customers with altering their coverage in order to meet the

customers budget

Compliled notes for everycall to assist in first call resolution

Deferred due dates ten days per state guidelines in order to avoid possible

penalties due to late fees

Engaged in team meetings, brainstorming ideas to share with fellow

employees to help organization grow

Handled customer service, and sales inquires

Educated customers on financial responcibility, as well as all rating

factors associated with policy rating

ZMG Construction/Tampa Housing authority- Assistant Super

Intendant

Longwood, FL August 2010- November 2011 407-***-****

Coordinated and oversaw “Encore project” 28 million dollar community

redevelopment

Oversaw infrastructure completion of Downtown’s “Encore project”

Responsible for inventory management of over a million dollars in

construction materials

Demonstrated passion for loss prevention, accelling in minimal to no

shrinkage, both internally and externally

Observed and reported all jobsite activity to Project Manager.

Interacted with all foremen, laborers, and SuperIntendents and offered

assistance to help them meet their needs

Took inbound and made outbound calls to and from clients and vendors

Wrote a daily report of all onsite-activity performed by sub-contractors

and maintained filing system for all documents and correspondence

Maintained a jobsite summery log

Was responsible for locking up storage units and gates to office and

jobsite

Proficient in heavy machinery operation, grading.

Knowledge on RFI’s, and submittals

Proficient in reading shop drawings and blue prints

Checked with the supervisor for morning schedule.

Oversaw 28 acre jobsite, ensuring progress continued to run smoothly

per each scheduled event

Made sure osha safety precautions were followed

Held the weekly job site safety meetings and kept a record in the

company log for future references.

Ensured company rules were followed by all vendors and crews

Evaluted jobsite once vendor jobs were complete

learned several trades on the job site including brick laying, concrete

finish work, excavation, electrical piping(sch 80) and landscaping

Voice Solutions- Customer Service Representative

Clearwater, FL October 2008 to April 2009 (727)541-

7100

Fielded 100 to 160 Inbound and Outbound calls per day helping owners

renew their auto warranties

Qualified candidates for auto warranties and coverage and helped retain them

as a client

Data Entry

Lead Qualifier

Received consecutive 100% call quality scores

Minimized hold time, thus creating less work per policy

Resolved all customer inquiries by asking probing open-ended questions

Verified customer warrentee coverage intrest prior to sending over to

verification team

Tested top percentile in company training courses

Welcomed all new prospects into the extended warrentee coverage program

Demonstrated clarity and conscision on every call

Open-minded to all constructive criticizm in order to gain from leadership

staff

Ability to pick up right medium in dealing with each customer according to

their situation

Used a Can do attitude during distressed calls

Team player in each project worked on

M arshalls- Retail Sales Associate

M argate, FL May 2006- August 2008 ( 954)968-

7950

Interacted with shoppers and offered assistance to help them meet their needs

Handled financial transactions by performing P.O.S cashier functions

Replenished and maintained the integrity of the store displays and clothing

racks

Acknowledged as Employee of the Month and a Top Earner

Furnished new products from backroom to sales floor when needed

Excersized exceptional customer service to help retain and create new

prospects for shopping at company

Utilized time-managment skills in order to meet deadlines during rush hours

and corporate visits

Walgreens Pharmacy

Oct-2005-Feb-2007

Responcible for maintaining photo department and equipment.

assisting customers with photo kiosk inquiries

P.O.S trained and promoted positive customer entrance and exit

crossed trained in several diff retail

departments(grocery,photo,electronics,beauty)

Professional Adobe Photoshop- Advanced - Advanced Skills

S kills Skills

Education HS Diploma Fort Myers, Fl July 2006

R eferences References are available upon request

Contact this candidate