Customer Service Representative

Tioana Johnson

**** ***** *****, ******* **** Hills, 60478 (773) 698 – 9155 ***************@*****.***

SUMMARY

Experienced Customer Services professional; looking to obtain a position that utilizes my skills, education

and employment experiences.

PROFESSIONAL EXPERIENCE

America Cash Loans – Chicago, IL 2/2013 – Present

Customer Service Representative

• Greets and interacts with all customers to determine their individual needs and

recommends appropriate financial solutions.

• Performs open/close procedures.

• Performs sales and loan transactions.

• Handles all cash and negotiable items in accordance with established policies,

procedures and practices.

• Communicates effectively with fellow associates and managers, displaying

respect and using effective communication tools.

PLS Loan Company – Chicago, IL 4/2012 – 2/2013

Customer Service Representative

• Provided customer solutions by providing seamless delivery of service, and

fulfillment of requests when responding to incoming calls or emails in a contact

center environment.

• Handled escalated issues by successfully navigating the organization to resolve

customer requests.

• Routed, maintained and tracks outstanding servicing requests and provides

thorough follow up.

• Assisted with processing loans and payments for customers.

• Successful resolved all customer requests in a timely and professional manner.

• Notified customers of delinquent accounts by mail or telephone to solicit

payment.

• Received, processed and posted collection payments to customer's account.

Village Helping Hand – Richton Park, IL 11/2008 –12/ 2010

Housekeeper

• Cleaned and sanitized all equipment and rooms according to health standards

• Maintained and cleaned all carpets, linens, and draperies utilizing appropriate

cleaning equipment.

• Ensured all assigned areas of the home and/or facility were clean, neat, and tidy.

• Sorted and stored all clean items in the appropriate areas.

• Delivered equipment and production supplies to other work sites

• Restocked supply room and cleaned carts.

• Checked and cleaned all public restrooms and ensured all paper supplies were

replaced as needed.

Cash America –Chicago, IL 08/2007 – 8/2008

Customer Service Representative

• Handled jewelry loans, balanced cash registers, and presented price, credit and

terms in accordance with standard procedures.

• Kept sales floor clean, stocked and maintained display of merchandise.

• Determined customer requirements and expectations in order to recommend

specific products and solutions and alternate products based on cost and

availability.

• Effectively communicated to customers the legal aspects of the pawn and buy

transactions

• Accurately processed customer transactions such as orders, quotes or returns.

Target – Chicago, IL 03/2006-08/2007

Cashier

• Ensured that each customer received outstanding service by providing a friendly

environment, which included greeting and acknowledging every customer.

• Maintained outstanding standards and awareness of all promotions and

advertisements to ensure accuracy of cost for merchandise purchased.

• Operated cash register to accurately and efficiently process all cash, credits, and

debits.

• Communicated customer requests and concerns to management as appropriate.

• Maintained orderly appearance of register area and restocked supplies.

• Handled returns and refunds, and assisted customers with questions regarding

products, services, and merchandise.

• Supported the stocking and restocking of shelves and assisted in sales.

EDUCATION

KENNEDY KING COLLEGE CHICAGO, IL

Graduated: 6/2006

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