Customer Service Sales

BRENT LUCK

*** ******** ***. * *** Vegas, NV ****3

702-***-**** (Cell) I *********@*****.***

OPERATIONS I ENTREPRENEUR I MANAGEMENT I SALES I CUSTOMER SERVICE

Passionate Heath and Diet Operations Manager, expert in management and customer service in person

and on social media. Diverse expertise in:

● Product Development ● Website Design ● Budget Development ● Sales/Marketing

● Social Media Advertising ● FDA Compliance ● Contract Compliance ● Weight Loss/Diet

● Strong Communication Skills ● Product Technology ● Customer Retention ● Quick Learner

CEO Expertise

Staffing I Procedure Development I Product Development I Strategic Marketing I Vendor Management

Professional Experience

Tree for Life LLC Las Vegas NV! ! ! ! ! September 2007-2014!

Senior Director, Operations Manager of Health and Weight loss company.!

In the 7 years of the company being in business we shipped to over 89 countries. Developed 11 products 5 !

exclusive ones. I built, designed & maintained all websites following all advertising and FDA guidelines and !

compliance requirements. I established affiliate programs with commission based sales of over 228 sales affiliates. !

Created social media advertising and following to increase product sales. I created a diet based on research and !

development that would help the everyday person get healthy and lose weight!

!

Business Development:!

• Negotiated prices, terms of sales and service agreements.!

• Evaluated current service needs and product satisfaction levels with established customers.!

• Enhanced marketing exposure through effective website content management and direct correspondence !

with potential clients.!

• Developed and implemented value-added strategies for Products in health and weight loss to increase !

profitability.!

• Recruited and hired sales team of 6 employees.!

!

Customer Service Management:!

• Developed highly successful and effective methods of Customer Service!

• Solved unresolved customer issues.!

• Strong leader of customer support staff.!

• Trained staff on operating procedures and company services.!

!

Sales and Marketing:!

• Directed product development using in-depth knowledge of vendor landscape and industry insight.!

• Developed and implemented campaigns for email, online advertising, search engines and direct mail.!

• Defined and tracked campaign effectiveness and adjusted strategies accordingly.!

• Directed and coordinated marketing activities and policies to promote products and services.!

• Consulted with buying personnel to determine projected demand for products and services.!

• Coordinated and participated in promotional activities and trade shows.!

Technology Snapshot!

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Microsoft Office I Pages I Apple Software I Adobe Fireworks I Adobe Photoshop!

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Job History Prior to September 2007 available upon request.

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