Senior Front Office Agent
Resume:
Katrina P. Florendo
#* *******-**** ****** ********** Subdivision
Antipolo, City
****************@*****.***
OBJECTIVE
• To develop professionalism in oneself, and grow intellectually and socially.
• To enhance greater knowledge through actual experience and to be one of the
professionals committed for the betterment and growth of the company.
• To further improve my critical thinking and to be able to apply the concepts I learned
from school and other experiences.
EDUCATION
2004-2008 UNIVERSITY OF SANTO TOMAS
Bachelor of Science Major in Tourism
2000.2004 ST. JAMES ACADEMY
High School Diploma, March 2004
1994.2000 ST. JAMES ACADEMY
Grade School Diploma, March 2000
WORK EXPERIENCE
April 2008 – July 2008 ANSCOR-CASTO TRAVEL CORPORATION
(Travel Consultant)
2/F Tuscan Building, Rufino Street, Makati
August 2008 – July 2010 RAJAH TRAVEL CORPORATION
(Travel Consultant)
3/F Gercon Plaza Bldg., Makati Avenue, Makati
July 2010 – November 2012 WATERFRONT MANILA PAVILION HOTEL
(Guest Service Associate)
Manila Pavilion Hotel and Casino, United Nations corner
Ma. Orosa Street, Manila
November 2012 – Present MANDARIN ORIENTAL MANILA
(Senior Front Office Agent/ Night Auditor)
Makati Avenue, Makati City
SEMINARS AND TRAININGS ATTENDED
May 21-22, 2012 BASIC ENGLISH PROFICIENCY PROGRAM
Manila Pavilion Hotel and Casino, United Nations corner Ma. Orosa
Street, Manila
June 13-15, 2012 GRACIOUS CUSTOMER CARE SEMINAR
Manila Pavilion Hotel and Casino, United Nations corner Ma. Orosa
Street, Manila
August 17, 2012 5S JAPANESE HOUSEKEEPING SEMINAR
Manila Pavilion Hotel and Casino, United Nations corner Ma. Orosa
Street, Manila
June 17-19, 2009 GALILEO 360 FARES AND DOCUMENT PRODUCTION
6/F Pacific Star Bldg., Makati Avenue, Makati City
INTERNSHIP
November 2007 – February 2008 ASIANA AIRLINES
(Operations Department)
4/F, IPT Building, NAIA 1, Paranaque City
SKILLS
• Knowledgeable in MS Word, MS Excel, MS Power Point and Adobe Photoshop
• Knowledgeable in organizing events (symposium, seminar, convention etc.)
• Knowledgeable in Galileo System (CRS)
• Knowledgeable in Opera System / PAR Springer-Miller System
• Fluent in written and spoken English and Filipino
CHARACTER REFERENCES
Ms. Toni Rose Gomez
Hotel Duty Manager
Mandarin Oriental Manila
Ms. Monday Rose Siriban
Hotel Duty Manager
Mandarin Oriental Manila
Ms. Maria Dolor Roxas
Hotel Duty Manager
Richmonde Hotel Eastwood
PERSONAL DATA
Name: Katrina Panganiban Florendo
Address: #1 Genghis Khan street Kingsville Subd. Antipolo, City
Age: 26 yrs. old
Birth date: November 25, 1987
Birthplace: UERM, Manila
Sex: female
Status: single
Religion: Roman Catholic
Height: 5’ 3”
Father’s Name: Geronimo N. Florendo
Mother’s Name: Rose P. Florendo
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