Manager Customer Service
Resume:
Lisa St. George
**** **** *******, ***********, ** 55416
*************@*****.***
Work History
Commercial Property Manager Suntide Commercial Realty January 2013-
Present
Currently, I manage ten commercial properties located throughout the
Twin Cities area.
Property Manager Paradise & Associates 2006 - 2012
I managed a 157-unit senior condominium association along with a 60-
unit townhome association. During the six years I worked with Paradise
& Associates, I managed two additional condominium associations.
Community Manager Bigos Management 2005-
2006
I managed a 230 unit apartment community in Bloomington, MN.
Site Manager KMS Management
Property Manager KMS Management 2003-
2005
I managed a 198 unit apartment community in St. Paul, MN.
. Manage vendor/contractor service agreements.
. Prepare and manage property budgets.
. Oversee new construction and property rehabilitation.
. Manage insurance claims and lender inspections.
. Direct asset management, including: property inspections, bank
reconciliations, financial reports, approve invoices/outgoing checks,
rent and CAM abatements, check requests, property mortgages, bank wires.
. Facilitate tenant relations/customer service.
. Maintain landlord/lender/tenant/vendor contacts,
estimates for all projects (i.e., landscaping, parking lot maintenance,
construction projects, etc.)
. Construction Project Manager for all build outs or construction related
jobs for Suntide's 3rd party properties.
. Provide excellent tenant service. Respond to tenant requests/problems in
a timely and courteous manner,
and generate work orders directed to vendors or maintenance staff. Follow-
up with the tenant to ensure
satisfactory resolution of the issue.
. Ensure that there is 24-hour emergency coverage for each property.
. Conduct weekly inspections of the property and tenant spaces to ensure
compliance with leases and the proper upkeep of the property.
. Ensure property and lease files are properly maintained and up to date in
accordance with company standards.
. Assume on-site accountability for the engagement of third-party suppliers
and contractors.
. Managed multiple remodeling and repair projects including a $300k
common space remodeling project, a $500k balcony repair project,
driveway replacement,
deck replacement for 60 townhomes, 3 roof replacement projects,
multiple large landscaping projects, and fitness room, guestroom
and salon renovations.
. Bid and coordinated all seasonal projects.
. Managed multiple insurance claims.
. Responsible for enforcing association rules and regulations.
. Coordinated and scheduled the move in and move out process of
residents.
. Composed management reports, assembled and mailed packets, arranged
facility for meetings, and prepared notice packets.
. Scheduled and monitored daily staff performances.
. Work with the Board of Directors to achieve their goals.
. Coordinated vendor contracts for property-level services in accordance
with the parameters of the management agreements, including negotiating,
executing, and issuing contracts.
. Conducted building safety inspections; such as annual sprinkler, alarm,
extinguisher.
. Coordinated with vendors to meet property and developer, and management
needs.
. Processed accounts payable.
. Developed the property budget.
. Strong business letter writing experience.
. General office administration such as, formal communications, operations
of all types of office related equipment, and systems.
. Microsoft Office specializing in Word, Excel, Outlook, & Publisher
. Responsible for payroll preparation.
. Conducted building safety inspections such as annual sprinkler, alarm,
and fire extinguishers.
. Bid and coordinated all seasonal projects.
. General office administration such as, formal communications, operations
of all types of office related equipment, and systems.
. Microsoft Office specializing in Word, Excel, Outlook, & Publisher
. Conducted resident screening and approval process for all
potential residents, including lease applications and
qualifications.
. Responsible for leasing of the units, and maintained resident
records and files including: coordination of tenant move-ins and
move-outs, deposits, leases, rent increases, late payments,
collections, evictions, and communicated information to accounting
on a timely basis.
. Collected and processed rent and other fees.
. Enforced the community rules and regulations.
. Managed physical operation of property.
. Interviewed, selected, and trained new employees.
. Managed building staff of approximately ten employees including
office, maintenance, cleaners, and vendors, including scheduling
and monitoring daily staff performance.
.
. Conducted resident screening and approved all potential resident
applications and reviewed qualifications.
. Responsible for leasing the units
. Ensured that lease files were complete and the correct entries
were posted in the accounting system.
. Coordinated and scheduled the move-in and move-out process of
residents.
. Collected & processed rent and other fees.
. Managed physical operation of property.
. Enforced the community rules and regulations.
. Interviewed, selected, and trained new employees.
. Scheduled and monitored daily staff performance.
. Managed building staff of 10 employees including office staff,
maintenance, cleaners.
.
. Payroll preparation.
. Conducted building safety inspections such as annual sprinkler, alarm,
and fire extinguishers.
. Bid and coordinated all seasonal projects.
. General office administration such as, formal communications, operations
of all types of office related equipment, and systems.
. Microsoft Office specializing in Word, Excel, Outlook, & Publisher
Licensures
Licensed Minnesota Real Estate Agent
Contact this candidate