Customer Service Quality Assurance

Danielle Calle Franco

**-** **** ****** *******, NY 11378

*******************@*****.***

347-***-****

Qualifications

. Self-starter, works well under pressure and in team-environments

. Strong computer skills including Microsoft Word, and basic programs

. Bilingual: Fluent in both English and Spanish

Education

Queens Borough Community College Queens, New York

AA- Liberal Arts minor in Education June

2012

Experience

Quality Services for the Autism Community Hollis, New

York

Habilitation Specialist July 2008 -

Present

. Work with the Autism community in an after school setting and daily

facility to meet life goals

. Assist Autistic children with completing their homework, activities and

accomplishments

. Help increase adult consumer's independent skills to improve their daily

lives

. Work as a Respite Habilitation Specialist multiple cases for several

years

. Travel with consumers as a matron to and from their homes and worksites

at different locations

. Responsible for all paperwork, documentation of consumer's goals,

behaviors, incidents and accidents reports

All Team Staffing Queens, New York

Cashier July - September

2013

. Provided outstanding customer service to costumers all over facilities

assigned to

. Baseball season worked behind the concessions dealing with fast pace

environment

. Worked at two locations at Citi Field and MCU Park on per diem status

Chili's Too Restaurant Jamaica, New York

HSM Host Dec 2012 - May 2013

. Used interpersonal communication skills to meet customers needs and

expectations

. Provided superior, energetic customer service; each customer experience

is handled individually, encouraging customers to revisit the

establishment

. Received cash and credit-card payments via automatic debit as made sure

used problem solving

Shop and Stop Jamaica, New York

Deli Clerk March 2008 - Aug 2008

. Worked at the deli counter, addressing the needs of customers and

troubleshooting situations on a case-by-case bases

. Provided excellent customer service, remaining attentive to customers'

specific needs and concerns

. Greeted customers as they entered the establishment and always maintained

a friendly attitude

Arby's Fresh Meadows, New

York

Cashier Seasonal March 2006 -

May 2009

. Received cash and credit-card payments via automatic debit system

. Provided excellent customer service always being helpful in any way

possible

. Worked with customers to ensure quality assurance in their purchases

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