Office Support/Clerical

Sameerah A. Byrd

*** ********* *** ******, ** *7103 862-***-**** ************@*****.***

Professional Summary

To secure an Administrative/Office Support position in which I will utilize my professional skills and experience.

Administrative Support Skills:

• Answer phones, record messages, order supplies, and mail packages

• Compile and verify data, complete forms, maintain files and records

• Follow policies for documents development, retention, and disposition

• Operate copier, facsimile, scanner, and other office machines

• Schedule interviews, meetings and appointments, arrange some travel, and provide logistical information

• Excellent customer service skills; team player with a positive attitude. Detail-oriented, able to manage multiple priorities and achieve quality results.

• Understanding of Group Insurance industry, company operations, insurance terminology and coding.

• Group Insurance product knowledge – (Dental, Vision, LTD, STD, and Life)

Computer Skills: Employ, Deploy, PeopleSoft, Taleo, FurstPerson, Siebel Toolkit, CPS

MS Office Suite, Mainframe Applications, Outlook, Excel, Word, Access, Lotus Notes

Employment:

Wal-Mart – Morrisville, NC 3/2014 – 5/2014

Cashier/Front End Customer Service

• Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers, handling returns and answering questions about merchandise, store policies, and ongoing promotions, assist sales and stock associates with remedial tasks during slow hours.

Guardian Life Insurance/Allied Personnel – Bethlehem, PA 1/2012- 2/2013

Rating Analyst I

• Analyze and review completed intake via Intake Status Cover Sheet (ISCS) and Siebel Toolkit to determine if necessary information was received to complete RFP request. Review prior carrier booklets and current products requested to build plans in CPS by utilizing model plans or by creating a new plan. Determine if enough information has been provided to complete rating/quoting process.

• Create CPS Output by reviewing the RFP for necessary plan and benefit information. Determine what plans/benefits the broker is requesting. Utilize product knowledge, CPS guidelines and Sales Rep Rating Tool (SRRT) to establish final quote. Update internal database and moving all applicable information to the proper electronic folder, sending emails to RGOs notifying them that Rating/Quoting has been completed, etc.

Nevada Street Apartments/Atrium Staffing - Newark, NJ 5/2010 – 8/2010

Front Desk Receptionist

• Answered phones, greeted tenants and walk-ins, monitored tenants monthly rent payments, created work orders from tenants to provide for maintenance, updated work orders into Onesite system, and other clerical duties.

Hewitt Associates – Newark, NJ 4/2006 – 7/2008

HR Assistant

• Supported full life cycle recruiting for up to 3 recruiters. Worked with the business and candidates to schedule interviews both for high volume events as well as executive level interviews. Conducted and set up assessment components for Customer Service hiring. Responsible for the scheduling and delivery components for the day to day Recruiting Operations of a national Recruiting team.

• Utilized multiple Applicant Tracking Systems both with PeopleSoft and Taleo, provided support for high volume markets in Canada, Maryland, Illinois and Florida. Ensure that process is followed; quality standards are upheld; delivery deadlines are met; cost/benefit is considered; issues are addressed and resolved and key stakeholders receive exceptional service.

• Schedule and document interviews activity and results for hiring managers into HRIS (DEPLOY) Systems, Provide updates to candidates and hiring managers on the hire process, Initiate background checks and drug screening process for candidates in offer status, Generate detailed and accurate offer letters and packages, maintain accurate candidate files and paperwork, Ensure all aspects of hire process are in compliance with company policies.

Business Process Outsourcing Specialist

• Auditing job postings, updating candidate files and the Employ/Deploy systems, provided new hire training and technical training (Deploy) to on-boarding team members, Followed detailed compliance guidelines for client’s procedures and processes, Researched and analyzed data for report compilation and maintained spreadsheets, Maintained all processes to ensure files are accurate for government audits and provided guidance on audit exposures.

Education:

Essex County College, Newark, NJ

Associates in Business Administration, Completed 19.50 credits. 9/2007 - 4/2009

Career Link, Allentown, PA

Customer Service/ Employability Skills Training 5/2011 – 7/2011

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate