Mary Lihou

Cell: 732-***-**** ? Email: ace4an@r.postjobfree.com

Objective

A position in the administrative field that will utilize my computer knowledge, strong customer handling skills, that

demands excellent computer proficiency and incorporate my additional skills to compliment your organization

AREAS OF EXPERTISE

? Advanced MS Word & PowerPoint ? Ability to Handle Confidential information

? Intermediate in MS Excel and Outlook ? Excellent Interpersonal and Communication Skills

? Problem Resolution ? Team Building

? Experience with Office Equipment ? Excellent Organization Skills

? Work with Minimal Supervision ? Ability to Interpret Complex Instructions

PROFESSIONAL EXPERIENCE

Office Team/Robert Half International (MD & NJ) May 2011 ? Present

Administrative Assignments

? Administrative Assistant

? Property Manager

? Receptionist/Switchboard Operator

? Symposium Registrar

United States Senate, Sergeant-At-Arms (SAA) May 2006 ? September 2009

Washington, DC 20510

Manager of Telecom Operations

? Assisted with the development and execution of telecommunications needs for the US Senate SAA. Served as liaison to Senate offices

? Established productivity standards, monitored and tracked key performance metrics

? Evaluated performances

? Worked with service vendors to resolve disputes

? Recruited, hired, trained and mentored new staff

? Held DOD SECRET Clearance

Communications Specialist/Voice Engineer September 1999 ? May 2006

? Planned necessary telecommunications services

? Provided support during 2005 Presidential Inauguration

? Served as ?Train the Trainer? creating training sessions for programs used by the Senate

? Liaised with telecom vendors

? Supported as Capitol Exchange Operator for both the U.S. Senate and U.S. House of Representatives

? Performed moves, adds, and changes (MACs) on Nortel DMS-100 and Avaya?s Definity 3 phone systems

Education

Business Administration, Ocean County College, Toms River, NJ (12 Credit Hours) 1985 ? 1986

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