Customer Service Office

Samara Peace

Philadelphia, PA

********@*****.*** - 610-***-****

To be able to work and be part of your prestigious company that would further enhance the knowledge and

the discipline built in me and would give me an opportunity to learn and handle new task.

WORK EXPERIENCE

Room Attendant

Ritz Carlton Hotel - Philadelphia, PA - March 2011 to May 2014

Responsibilities

Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace

guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold

terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are

present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and

remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms

and hallway).

Accomplishments

Lead housekeeper

Skills Used

Customer service

Supervision

Multitasks

Organization

Dental Receptionist

Gental Dental - Springfield, PA - January 2008 to February 2011

Responsibilities

Meet and greet patients and customers and help with their needs

Schedule patients

Patient billing ( cash and credit cards)

Verify patient insurance eligibility and handled billing

Answer inbound phone calls

Maintain patient records and coworker files

Communicate well with patients and coworkers

Made dentist treatment plans

Other office administrative duties

Knowledge of dental terminology, procedures and diagnosis

Accomplishments

Became the office opener and closer.

Lead Receptionist

Skills Used

mathmatical

customer service

cash handling

computer

EDUCATION

associate in Hotel Management

The Resturant School at Walnut Hill College - Philadelphia, PA

2014 to 2016

Cert. in Receptionist and Office Clerk Proficiency

CCP - Philadelphia, PA

2013 to 2013

Cert. in Hospitaly Supervisor

CCP - Philadelphia, PA

2013 to 2013

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