Customer Service Sales

CAROLYN D. FLORES

*** ******* **., ********, ***** 78109 C: 210-***-**** ********@*******.***

Career Objectives

My goal is to become associated with a company where I can utilize my skills and gain further experience while

enhancing the company’s productivity and reputation.

Work History

Marriott International, Hollywood Park, Texas

Reservations Agent/Customer Care/Sales Specialist Nov 11, 2011- May 22, 2014

Verify all reservation & information with accuracy. Accommodate and document special requests in an accurate and

efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Used

sales techniques and strategies acquired at this company in order to maximize property revenue. Reason for leaving:

Looking for a new challenge.

IH-35 Bar & Grill, San Antonio, Texas

Waitress Oct 27, 2010 - Oct 29, 2011

Greet guests, placed food and beverage orders, and provided excellent customer service. One year of cash handling and

credit card experience, as well as experience with opening and closing cash or credit card tabs. Reason for Leaving:

Landed a higher paying job.

Bath & Body Works, Schertz, Texas

Retail Sales Associate Aug 10, 2010 - Oct 05, 2010

Assists in achieving sales by personally assisting customers in the selection and purchase of merchandise; demonstrate

products, emphasizing features and benefits; Assisted with retail inventory, stocking merchandise and cash handling

experience. Reason for Leaving: Needed a fulltime position.

Education

Saint Francis Academy High School, San Antonio, Texas Aug 1999- June 2002

Draughon’s Junior College - Clarksville, Tennessee

1 year college, technical or vocational school -May 2003 - Apr 2004

San Antonio College-San Antonio, Texas Aug 2013- current

Additional Experience

Computer Skills: typing speed 35 WPM, Intermediate skills with Microsoft Word, Excel, PowerPoint, Outlook ; skilled in

Faxing, Scanning, Emailing

Language Skills: English - Excellent (Read/Write/Speak) Spanish - Good (Read/Write/Speak)

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