Customer Service Sales

Brandan T. Montgomery

**** ********* ***** *********, ******** 48198 734-***-**** *******.**********@******.***

Education

BACHELOR OF ARTS IN PSYCHOLOGY (BUSINESS EMPHASIS MULTICULTURAL CERTIFICATE)

University of Missouri Columbia, Missouri

Graduation Date: May 2014

ASSOCIATE OF ARTS IN OCCUPATIONAL STUDIES

Washtenaw Community College Ann Arbor, Michigan

Graduation Date: May 2010

Work Experience

Rapture Enterpise Non-Medical Transportation Ypsilanti, Michigan

OFFICE ASSISTANT MANAGER/BUSINESS CONSULTANT MAY 2008 – PRESENT

1. Oversaw daily operations of the company including scheduling, payroll, and reputation

management

2. Provided impeccable customer service to clients on a day to day basis

3. Developed and implemented marketing strategies using print media and social media

4. Worked to improve company efficiency through use of fleet tracking, data management,

and other analytical measures

5. Negotiated contracts with Medicaid brokers as an independently contracted provider

Columbia College Columbia, missouri

FINANCIAL AID CLERK APRIL 2013 – AUGUST 2013

6. Scanned and processed financial aid documents promptly

7. Answered client service questions via Footprints; an IT service management platform

8. Created financial and organizational excel spreadsheets for the packaging department

h&R Block Columbia, Missouri

CLIENT SERVICE PROFESSIONAL JANUARY 2012 – APRIL 2012

1. Provided exceptional customer service from the Front Desk

2. Handled Point of Sale transactions and bank deposits

3. Scheduled appointments in the most efficient way possible

4. Greeted customers via telephone and via face to face with superior communication skills

university of Missouri Division of it Columbia, missouri

CONSULTANT JANUARY 2012 – MAY 2012

5. Maintained campus computing sites through hardware checkout and cleaning

6. Troubleshot problems with desktops, laptops, iPhones, printers, A/V equipment, and other

hardware

Volunteer Experience

iGUIDE Leadership Program Columbia, missouri

SOCIAL MEDIA/PR CHAIR MAY 2011 – JANUARY 2012

9. Supervised operation of the organization’s Twitter and Facebook pages

Brandan T. Montgomery

10. Maximized membership recruitment efforts by utilizing Social Media; over 100 new

recruits

Christian Faith Church Ypsilanti, Michigan

YOUTH LEADER/AUDIO TECHNICIAN JULY 2009 – AUGUST 2010

11. Operated and maintained audio equipment to record all church services

12. Installed a compact disc writer for distribution of recorded services

13. Planned and developed a compact disc sales service to earn extra revenue for the church

**References available upon request

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