Quality Assurance Manager

M onique Bell, MS HA

Seeking Valuable, Growth-Oriented Healthcare Administration / Leadership Role

*** ******** ******, #** • Bronx, NY 10459 • 646-***-**** •

m ******.******@*****.***

Quality-focused leader specializing in driving healthcare growth by implementing dynamic

solutions to support wide-ranging services / initiatives eager to offer strong professional

t alents toward maximizing your success.

Profile of Qual ifications

QUALITY ASSURANCE • AUDITING • FDA STANDARDS / COMPLIANCE • STRATEGIC ANALYSIS • PATIENT / PHYSICIAN RELATIONS

• RECORDKEEPING

M ULTI -PROGRAM M ANAGEMENT • I NSURANCE VERIFICATION • CHART REVIEWS • SCHEDULING / APPOINTMENTS • K EY PROCESS

I MPROVEMENTS

• Integral leader who facilitates the delivery of responsible patient care for all ages based on

i ndustry or facility standards of practices, and spearheads corrective action plans to maximize care

operations and boost success.

• Excellent communicator who builds relationships with healthcare teams, patients, families, and the

community.

• Out-of-the-box thinker who exhibits up-to-date knowledge of national care management trends and

statistics.

Career H ighl ights

• Successfully increased the clinic’s pregnancy outcome rate statistics which helped increase patient

v isits.

• Improved overall patient flow and improved quality of care by expertly analyzing large-scale patient

data / results.

• Contributed solid communication skills toward contacting pregnant IVF patients to retrieve

p regnancy outcome information and report it to SART and CDC, including reporting outcomes for 99

percent of the cycles for 2 consecutive years to increase the clinic’s pregnancy rate outcome statistics.

• Successfully managed one department in order to maintain and increase HIPAA compliance

t hroughout the clinic.

Professional Synopsis

COLUMBIA UNIVERSITY – CENTER FOR WOMEN’S REPRODUCTIVE CARE, NEW YORK, NY A PRIL 2009 – J UNE 2014

Quality Assurance & Accreditation Assistant Manager

• Utilized broad scope of industry knowledge to perform quality assurance, including conducting

audits and preparing detailed reports, to maintain compliance, analyzing comprehensive data, and

i nitiating solutions to improve patient flow and care.

• Lead decision-making in the oversight of a high volume of IVF data on the Society for Assisted

Reproductive Technology (SART) website, including managing data pertaining to clinic pregnancy

success rates and outcomes.

• Reviewed and suggested modifications to potential egg donor questionnaires and FDA donor

physicals to maintain clinic / FDA standards compliance, including managing efforts to guarantee clinic

maintains license for optimal program operations.

• Interfaced among department managers to maximize compliance efforts, and provide administrative

support to the Manager of Accreditation and Quality Assurance to continue to ensure core seamless

healthcare processes.

WINSTON RESOURCES, NEW YORK, NY 2008 – 2009

Registrar – New York P resbyterian Hospital (November 2008 – April 2009)

• Strategically steered patient registration processes within the hospital’s fast-paced orthopedic clinic,

i ncluding scheduling patient appointments, verifying diverse insurance, and responding to and directing

calls to physicians.

• Maximized operations efficiency by maintaining clinic- / patient-based paperwork in compliance

w ith guidelines.

• Applied technical knowledge toward using EMPI Eagle, Climacs, Epic, and IDX for scheduling and

appointments.

Clerical Associate – L incoln Hospital – Emergency Depa r tment (August 2008 – November 2008)

• Built and sustained proficient Emergency Department operations by promptly and accurately

obtaining and recording patient information via targeted interviews regarding financial / medical data

and personal histories.

• Verified patient insurance information, created and ensured accurate patient charts, and screened

patient visitors.

• Directed patients to appropriate hospital locations and coordinated healthcare needs with hospital

departments.

Education & Technical Summa ry

Master of Science in Healthcare Administration CAPELLA UNIVERSITY

Bachelor of Arts in Communications STATE U NIVERSITY N EW YORK – B UFFALO STATE COLLEGE

OF

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