Customer Service High School

ROSE L. DANIELS

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*** *. ** ******, ************, PA 19130 (H) 215-***-**** (C) 215-***-**** **************@*****.***

PROFESSIONAL PROFILE

Lead Secretary/Document Specialist with 25 years experience supporting Executive Level Management with a

leading pharmaceutical/medical research and consulting, firm seeks a position utilizing my strong and advanced

skills in:

• •

MS Office Suite Effective Communication Skills

• •

Outlook Management Skills

• •

Excel Quick-study/Multi-tasker

• •

PowerPoint Problem solver/Conflict resolution

• •

Types 90+ wpm Ability to Maintain Confidentiality

• •

Proofreading/Editing Customer Service

• •

Graphics/Tables/Charts Mail room assistance/Package

• preparation/FEDEX/UPS/USPS

Adept in Medical terminology

•

• Copiers/fax machines/shredders/scanners/

Legal Terminology

punching-&-binding equipment/cutting machine

• Dictaphone

• Internet Research

• Receptionist Skills

EXPERIENCE

National Analysts Worldwide – Philadelphia, PA

SENIOR SECRETARY/ DOCUMENT SPECIALIST 1983 – 2008

• Provided direct support to CEO, VPs and Project Management, by assisting with and conferring on

document type, format, and style

• Utilized various software packages to create engaging, intelligent, and aesthetically pleasing reports,

PowerPoint presentations, proposals, summaries, brochures, web surveys and memos

• Managed entire report creation process consisting of research data by utilizing client-specific

templates, designing, formatting, proofreading, editing, printing and binding, graphic-intense reports

• Assisted daily office operations by creating brochures for special off-site projects, prepared

marketing materials, web surveys, and presentation packets, prepared qualification packets for prospective

clients, typed depositions for CEO’s legal projects, coordinated in-house meetings, typed correspondence for

executive-level management

• Created interviewer manuals for surveys being conducting via telephone or in-person

• Trained new hires for the Word Processing/Production Department

• Held in-house training sessions to bring AAs up to level of Word Processors

• Proven ability to apply discretion when dealing with sensitive and confidential issues

• Ability to meet tight and demanding deadlines in a fast-paced environment

• Performed customer service responsibilities with company vendors

• Working knowledge of medical terminology, proven ability to type long manuscripts (50+ pages),

abstracts, book chapters, medical records and correspondence

Rose Daniels

Page 2

Community Federal Defenders – Philadelphia, PA

LEGAL SECRETARY – TEMP May – July 2012

• Assisted Attorneys, Paralegals and Investigators with proofing and editing legal documents

• Edited depositions, entered time sheet data for legal staff using CMS system

• Composed Tables of Contents and Tables of Authority using Lexis-Nexis software

Hahnemann University Hospital – Philadelphia, PA

ADMINISTRATIVE ASSOCIATE/UNIT SECRETARY October2012 –April 2014

• Prepares patient charts for new admissions/discharges/prepare for medical records dept.

• Ensures patient has a smooth and comfortable experience upon arrival/discharge

• Ensures patients’ rooms are cleaned in a timely manner by Environmental Services upon discharge

• Backup AAs in other units (Critical Care, Cardiac Care, Women’s Care, Labor/Delivery)

• Updates Physician orders for patients

• Answering nurse's station phones

• Answering/Replying to patient call bell

• Assist nurses w/patients’ non-medicals

• Arranges transport for patients when going for procedures or discharge

• Ordering supplies for department, keeping department stocked w/ essentials

• Copy, faxing, printing

• Maintain proper function/usage of all office automation (copiers, faxes, printers, etc.)

• Use of PATIENT ACCESS, INVISION, RIGHT-BED and CERNA systems

AWARDS

Received Letter of Commendation from President of company – 1989

Received “Time-to-Shine Award” for exemplary skills and dedication – 1998

EDUCATION

Community College of Philadelphia – Philadelphia, PA

Adult College Courses -- Sociology 101, English 101

January – March 2010

School for Executive Secretaries – Philadelphia, PA

Secretarial Sciences/Word Processing

Certificate – 1984

Benjamin Franklin High School – Philadelphia, PA

H.S. Diploma – 1977

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