Customer Service Sales

Wendy C. Turner

Maryville, TN 336-***-**** ********@***.***

Skills: Over 25 years of customer service relations & sales experience. Analytic

and results oriented. Motivated, proactive and assertive. Skilled at

organizing complex projects, by defining priorities, multitasking and

troubleshooting. Liaison and technically inclined.

Experience: Pepsico Food Service Winston-Salem, NC

April 2010 to April 2014

New Business Dept, Field Support, Inside Sales

Initiated contact w/new customers to welcome and verify new account

information to ensure accuracy. Credit applications, acct status, etc.

Consulted with customer regarding new equipment install process,

future product needs & potential frequency of deliveries.

Processed time sensitive product orders, in SAP/Oracle, for ETA of

equipment and installation. Proactively addressed potential issues with

orders or equipment, with customer, field agent or local facility.

Supported the call center with inbound and outbound calls for Key and

Chain accounts.

Consistently finished as a member of the True Blue Elite Sales Club,

for outstanding sales capabilities for 4 years. 2014 1st Qtr, resulted in

80k of up-selling. Continually up-selling to meet company goals.

Trained new agents for the New business/Onboarding dept.

Pepsi Direct W inston-Salem, NC

Inside Sales Call Center & Customer Service April 2009 to May 2010

Processed orders for incoming & outgoing Key & Chain Account sales

calls, as well as auto dialer, for other business segments. Supported

fields rep on various topics.

Continually up-selling to meet company goals.

(Primary Care Provider for family member) 2006 to 2008

Experience: Barloworld Handling Equipment Charlotte, NC 28279

Project Coordinator and Sales Support Mar 2003 to Oct 2006

Processed orders for Hyster Forklifts in SAP and AS400 systems.

Coordinated component shipments, (i.e; special forks, masts & tires), in

conjunction with forklift ETA, with 3rd party vendors.

Monitored orders and acknowledgments, for amendments to orders.

Communicated effectively with field reps, servicing branches & dealers.

Worked hand in hand with other branch locations for inventory

needs. Coordinated all the logistics, by outsourcing transit for the

branches and to the customer.

Invoiced completed deals; created sales reports and vendor invoices.

Education: High School Diploma & 1 year of Agricultural Trade School.

Other courses: Skillpath Training Course for Customer Relations and Time Management.

Member of U.S. Coast Guard Power Squadron Course for boating safety.